General Manager, Climbing Gym

General Manager, Climbing Gym New Rochelle, NY Job Details Full-time $65,000 - $80,000 a year 18 hours ago Benefits Health insurance Dental insurance Paid time off Parental leave Vision insurance 401(k) matching Employee discount Professional development assistance Flexible schedule Paid sick time Qualifications CRM software Financial forecasting Community engagement Strategic management Google Drive Operations management Operational risk management Scheduling software Sales Event management software Financial reporting Expense management Yoga First aid Marketing management Inventory management software Marketing strategy development Performance management Budget forecasting Team development Hiring Policy & process development Managing budgets in a finance role Bachelor's degree Team management Climbing Financial control management Risk management POS Revenue target achievement Health club & gym management Benchmarking Senior level POS systems 2 years Communication skills Safety protocol implementation Organizational budget management Senior leadership Staff development Full Job Description General Manager The Rock Club Indoor Climbing Gym, New Rochelle, NY The Rock Club is evolving its leadership structure and seeking a dynamic General Manager to guide the next phase of growth. This role will oversee department directors, providing strategic leadership and support as programs and offerings are refined to reflect current climbing trends and a competitive market. The Rock Club is an integral part of the Pine Brook Fitness multi-sport facility. The GM will report to and work closely with PBF leadership. To learn more about us, please visit www.pinebrookfitness.com. Key Responsibilities Team Management Hire, manage and develop a high-performing team of directors to operate an inclusive, community-focused gym Support a culture that thrives on authentic care for our space and the people in it Drive performance through coaching, regular feedback, and providing opportunities for professional development Operations Develop policies and procedures that enhance operations, customer experience, and internal communication Lead all aspects of risk management, including safety protocols, incident response, and insurance compliance Stay up-to-date and respond accordingly to changing trends in the climbing industry to stay competitive and increase revenue Financials & Growth Manage the gym's financial performance, including budgeting, forecasting, and accountability across all departments Review financial reporting with PBF team with the goal of increasing TRC revenue and overall Club growth Strategic understanding of financial reports to target growth benchmarks and create specific and attainable goals for department directors Serve as the bridge between The Rock Club and the leadership of Pine Brook Fitness, ensuring alignment with broader vision and organizational goals Community Management Deliver a consistent, high-level customer experience rooted in community engagement and a desire to provide exceptional experiences Collaborate with marketing team to effectively promote events, services, and programs to bring people together and strengthen the local climbing community Strategize marketing and promotional opportunities to grow Adult memberships Expectations Proven experience and skill with financial analysis including, but not limited to: managing revenue targets, growth benchmarks, and tracking and optimizing operational expenses Positive, patient, and enthusiastic approach with peers, children and families Natural drive to upgrade existing programs and cultivate new and impactful offerings Flexibility to work evenings and weekends when needed to support the gym and our events Highly organized and able to manage directors and staff of multiple departments Comfortable addressing challenging situations with professionalism Proven experience managing people, operations, and budget Ability to work independently and showcase ownership mentality while demonstrating excellent leadership and communication Qualifications 2+ years of dedicated sales and/or management experience Experience in the industry, including in-depth knowledge of how gyms operate (programming, route-setting, retail, POS, etc.) Ability to lift and move up to 50lb CPR / first aid experience (or willing to obtain certification) Google Drive, OneDrive and other forms of online communication Bachelor's degree Experience in service-oriented environments Familiarity with climbing, yoga, or fitness operations is a plus Compensation and Benefits Starting salary range $65-80k with opportunity for annual compensation increase and bonus possibilities based on program growth and retention Company contributed health care Company contributed 401k 10 days paid vacation days, as well as 5 paid sick leave days

Pay:

$65,000.00 - $80,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Parental leave Professional development assistance Vision insurance

Experience:

management: 2 years (Preferred) climbing and/or fitness : 2 years (Preferred)

Work Location:

In person