General Manager

Overall Scope:

The General Manager has overall responsibility for effectively managing all facets of a particular gym location, including but not limited to: hiring, training, development and overall gym execution. Responsible for delivering dues, revenue, and profit budgets while role-modeling the organization's values and culture.

Major Responsibilities:

Consistently delivers a clean, crisp, friendly member and team member experience In charge of both the top and bottom lines of the P&L Lead team to achieve total fitness experience for all members Manage all facets of the business to include sales, fitness and gym operations Oversee sales process and systems Manage, monitor and evaluate the performance of all gym-related managers Hire, train and schedule all gym-level staff Delegate, monitor, and evaluate specifically assigned responsibilities of sales team Provide and maintain the highest level of customer service through personal actions and development of staff Facilitate and monitor company-wide initiatives Provide effective decision-making regarding customer service issues Ensure facility is clean and operationally sound Plan and promote special events for the gym, monthly, to drive member engagement, using corporate marketing as needed Responsible for managing janitorial and office supplies, printing and forms and small equipment Responsible for taking walk-in guests to deliver results in dues, meet expectations around personal production Ensure compliance throughout the gym

Qualifications & Requirements:

Three years of related management experience Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, labor management and facilities maintenance. Strong sales and customer service skills with proven results Bachelor's degree in business or related field preferred