ESSENTIAL DUTIES & RESPONSIBILITIES

Oversee all theater operations, including guest admission, capacity management, show timing, and venue readiness. Supervise Theater Attendants; provide coaching, training, scheduling, and performance evaluations. Ensure guests receive a welcoming, efficient, and memorable experience throughout their visit. Monitor and manage traffic flow through the theater and exhibit areas, guaranteeing safety and smooth transitions. Oversee the distribution, collection, and automated cleaning processes of 3D glasses. Ensure proper operation of digital tools, including iPad show controls, theater systems, and presentation equipment. Coordinate with maintenance, security, F&B, and other departments to ensure facility cleanliness, safety, and readiness. Respond to guest issues, concerns, and escalations with professionalism and effective resolutions. Maintain accurate attendance counts, event records, shift reports, and operational documentation. Support special events, private bookings, and high-volume days with strategic planning and staff allocation.

REQUIRED QUALIFICATIONS

High school diploma required; Associate's or Bachelor's degree in Hospitality, Management, or related field preferred. Minimum 2 years of supervisory or managerial experience in hospitality, attractions, entertainment, or guest services. Excellent verbal and written communication skills with the ability to lead teams and engage with guests. Demonstrated ability to stay organized, detail-oriented, and responsive in a fast-paced environment. Ability to work flexible hours including days, evenings, weekends, and holidays. Strong problem-solving skills with the ability to adapt to constant changes in staffing and operations. Ability to pass a pre-employment background check and drug screening.

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS

Ability to lift and carry up to 25 lbs. Frequent standing, walking, bending, and reaching throughout the workday. Ability to lead and supervise staff on foot for extended periods. Work performed in a public attraction environment with variable noise levels and lighting.

BENEFITS

Unlimited daily aquarium access during normal business hours for employee, spouse, children, and immediate family. Paid Time Off - accrued based on hours worked (PT and FT eligible). Health insurance coverage including Medical, Dental, and Vision. Group Life Insurance and 401(k) retirement plan (eligibility requirements apply). Discounts on Food & Beverage and Retail purchases (restrictions may apply). Free EV charging.

Job Type:

Full-time Pay:

From $23.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

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