Member Experience Lead

• Wimbledon Tennis & Pickleball Club Momentum Enterprises Walpole, MA Job Details Full-time $19
• $25 an hour 12 hours ago Benefits Paid training Tools provided Qualifications Health club experience Employee onboarding Computer operation Guest reservation booking CPR Certification Management Managing teams in a customer support role Team leadership Service scheduling Staff scheduling Client inquiry handling Social media community building Answering guest questions Team scheduling Mid-level Frontline customer support management Hiring Team training Content marketing Fitness customer service TikTok Facebook Health club & gym management Instagram Leadership AED Certification Staff development Content publishing Full Job Description Member Experience Lead•Full-TimePart-Time Wimbledon TennisPickleball Club•Walpole, MA $19•25/hour Do you love being the face of a fun, high-energy club, the person who makes every member feel like a VIP the second they walk in?

Wimbledon TennisPickleball Club in Walpole is looking for a Member Experience Lead to lead our front-of-house team, keep daily operations running smoothly, and bring our social media presence to life. What you'll do: Lead, train, and support our front desk team to deliver 5-star service on every visit Oversee check-ins, court scheduling, reservations, and program sign-ups for tennis and pickleball Manage membership services, payments, and day-to-day front desk operations Create and post engaging social media content that shows off our club's community and events Handle member questions, concerns, and feedback with professionalism and care Coordinate staff schedules to ensure proper coverage across all programs Support hiring, onboarding, and training for front desk staff What we're looking for: Prior experience in customer service, hospitality, or club/fitness operations (leadership experience a plus) Comfortable managing Instagram/TikTok/Facebook content Outgoing, organized, and dependable, someone who thrives in a fast-paced, people-first environment Comfortable with scheduling systems and basic computer tools (training provided) Familiarity with tennis or pickleball a plus, not required Full-time and part-time schedules available, tell us your availability Must be available evenings, weekends, and during peak club hours CPR/AED certification preferred, or willingness to obtain

Why Wimbledon:

Paid training and professional development Retirement savings options for all employees MedicalDental Benefits for full time employees Employee perks across Momentum Enterprises

• My Gym, Launch Family Entertainment, Retro Fitness, Club Elevate, Wimbledon TennisPickleball Club, and The Newport Venture Apply today
• interviews happening now.

Momentum Enterprises is an equal opportunity employer and does not discriminate based on any protected status.