Ticketing and Entertainment Supervisor

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WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary Responsible for assisting the Entertainment & Production Manager with all ticketing operations and the daily office functions of the Entertainment Department. This role involves managing entertainment project timelines, tracking progress, coordinating entertainment creative requests/routing, and reporting on various aspects of the department's performance. How You Will Create the Extraordinary

HOW YOU WILL CREATE THE EXTRAORDINARY

• Supervise the Ticketing, Box Office and Ushering staff, ensuring all operations run smoothly.
• Schedule all Entertainment representatives as needed for property events.
• Coordinate entertainment in Thread Bar, Outdoor Pool and other property areas outside of The Pantheon.
• Maintain accurate information on all venues and event details.
• Resolve all guest questions and requests during pre-seating/seating of events.
• Lead entertainment employee engagement efforts and develop staff to provide superior customer service.
• Train and supervise staff in all ticketing operations.
• Handle customer relations and provide management updates on any ticketing issues.
• Perform administrative duties for the Entertainment Department.
• Act as show day liaison between departments.
• Answer Entertainment telephones.
• Monitor radio traffic for the Entertainment Department.
• Dispatch AV Techs as needed.
• Manage entertainment project timelines, ensuring all tasks are completed on schedule.
• Track progress of entertainment projects and provide regular updates to management.
• Coordinate the request and routing of entertainment creative materials, ensuring timely delivery and approval.
• Prepare and present regular reports on ticket sales, staff performance, and other key metrics to management.
• Support planning and execution of inside sales events.
• Perform special assignments for management as needed.
• Upsell tickets.
• Support artist merchandise sales.
• Other duties as assigned.

What You Will Need

WHAT YOU WILL NEED

• Bachelor's degree preferred.
• Experience In Entertainment management or related experience is preferred.
• Experience with Ticketmaster or other proprietary ticket systems.
• Must be able to obtain the required Gaming License.
• Must be at least 21 years of age

ADDITIONAL REQUIREMENTS

• Must be able to lift and carry 25 pounds.
• Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job.
• Ability to simultaneously manage several projects and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Respond to visual and aural cues.
• Fast-paced environment, multiple tasks to be handled under time constraint.
• Must be able to work flexible hours including evenings, weekends, and holidays as needed.
• Must be able to speak, read, write and understand English.
• Must be able to tolerate areas containing secondhand smoke.
• Ability to maintain regular, predictable attendance according to schedule

Wage:

$45,000-$60,000 per year

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

FLSA STATUS

LEGAL

EMPLOYER

MULTI-PROPERTY:

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 86282 Job Category Entertainment Job Schedule Full time Locations Caesars Virginia