Member Service & Operations

Come Join Our Team!

Position Title:

Member Service & Operations•

Full-Time Reports To:

Executive Director Location:

Anchorage, Alaska•

Lake Hood Employment Type:

Full-Time (40 hours/week, Monday-Friday with occasional evening and weekend hours, weekend of our annual Tradeshow is mandatory.)

Compensation:

DOE Application Deadline:

U ntil position is filled Position Summary The Alaska Airmen's Association is seeking a highly organized, dependable, and customer-service-oriented individual to support our membership, day-to-day administrative operations of our dynamic aviation-focused nonprofit. This full-time, in-person position plays a key role in delivering exceptional member service, internal operations, and supporting aviation events throughout the year. A background in general aviation or familiarity with Alaska's aviation community is strongly preferred. Key Responsibilities Administrative & Office Support Oversee daily office functions: phone calls, email, mail handling, reception, and scheduling Maintain office supplies, equipment, and vendor relations Prepare and format reports, letters, meeting materials, and other communications Manage digital and physical filing systems to ensure accessibility and organization Assist the Executive Director and team with administrative tasks Membership & Community Engagement Serve as a welcoming first point of contact for members, guests, and the public Respond to membership inquiries and process new applications and renewals Conduct outreach to prospective businesses to grow the corporate membership base. Support outreach efforts through email campaigns, newsletters, and social media (via platforms like Constant Contact) Help coordinate facility use and rentals for aviation-related events and meetings Event & Program Coordination Provide logistical and administrative support for programs, scholarships, and events such as the Great Alaska Aviation Gathering Track event registrations, maintain attendance records, and assist with volunteer coordination Participate in event setup, execution, and breakdown—occasional evening and weekend work is required Facility Oversight Maintain tidy and welcoming public and shared spaces Coordinate maintenance and repairs with building management and contractors Oversee and manage facility rentals for meetings, events, and aviation-related gatherings Coordinate member access and scheduling for the Alaska Airmen's courtesy car Ensure safety procedures and security protocols are followed Qualifications Prior experience in member service and office administration or nonprofit coordination required Background in general aviation or familiarity with Alaska's aviation industry is strongly preferred Excellent organizational skills with a high level of attention to detail Proficiency in Microsoft Office Suite (Word, Excel, Outlook, OneDrive) and Google Workspace (Docs, Sheets, Drive, Calendar, Gmail) Experience with Adobe products, and Constant Contact is a strong plus Professional, positive, and member service-oriented demeanor Able to manage multiple tasks independently and with discretion Strong written and verbal communication skills Occasional lifting (up to 50 lbs) and physical setup for events required Work Schedule & Conditions Full-time, in-person role: Monday-Friday, 40 hours per week Evening or weekend availability required during major aviation events, approx. 1-2 events monthly.

Travel:

10% Office located at Lake Hood in Anchorage Benefits Health Paid Holidays Paid vacation Paid sick leave 401(k) with Employer match Opportunities to participate in aviation events, training, and community outreach

Pay:

From $22.50 per hour

Benefits:

401(k) 401(k) matching Health insurance Paid time off Retirement plan Application Question(s): Are you able to work occasional evenings and/or weekends? Do you have an aviation background? If you have an aviation background, please describe. Why do you want to work with the Alaska Airmen's? What date are you able to start work? Did you also apply for our Temporary Position?

Shift availability:

Day Shift (Required) Ability to

Commute:

Anchorage, AK 99502 (Required) Willingness to travel: 25% (Required)

Work Location:

In person Member Service & Operations 4200 Floatplane Drive, Anchorage, AK 99502 From $22.50 an hour•Temporary, Part-time, Full-time From $22.50 an hour•Temporary, Part-time, Full-time Come Join Our Team!

Position Title:

Member Service & Operations•

Full-Time Reports To:

Executive Director Location:

Anchorage, Alaska•

Lake Hood Employment Type:

Full-Time (40 hours/week, Monday-Friday with occasional evening and weekend hours, weekend of our annual Tradeshow is mandatory.)

Compensation:

DOE Application Deadline:

U ntil position is filled Position Summary The Alaska Airmen's Association is seeking a highly organized, dependable, and customer-service-oriented individual to support our membership, day-to-day administrative operations of our dynamic aviation-focused nonprofit. This full-time, in-person position plays a key role in delivering exceptional member service, internal operations, and supporting aviation events throughout the year. A background in general aviation or familiarity with Alaska's aviation community is strongly preferred. Key Responsibilities Administrative & Office Support Oversee daily office functions: phone calls, email, mail handling, reception, and scheduling Maintain office supplies, equipment, and vendor relations Prepare and format reports, letters, meeting materials, and other communications Manage digital and physical filing systems to ensure accessibility and organization Assist the Executive Director and team with administrative tasks Membership & Community Engagement Serve as a welcoming first point of contact for members, guests, and the public Respond to membership inquiries and process new applications and renewals Conduct outreach to prospective businesses to grow the corporate membership base. Support outreach efforts through email campaigns, newsletters, and social media (via platforms like Constant Contact) Help coordinate facility use and rentals for aviation-related events and meetings Event & Program Coordination Provide logistical and administrative support for programs, scholarships, and events such as the Great Alaska Aviation Gathering Track event registrations, maintain attendance records, and assist with volunteer coordination Participate in event setup, execution, and breakdown—occasional evening and weekend work is required Facility Oversight Maintain tidy and welcoming public and shared spaces Coordinate maintenance and repairs with building management and contractors Oversee and manage facility rentals for meetings, events, and aviation-related gatherings Coordinate member access and scheduling for the Alaska Airmen's courtesy car Ensure safety procedures and security protocols are followed Qualifications Prior experience in member service and office administration or nonprofit coordination required Background in general aviation or familiarity with Alaska's aviation industry is strongly preferred Excellent organizational skills with a high level of attention to detail Proficiency in Microsoft Office Suite (Word, Excel, Outlook, OneDrive) and Google Workspace (Docs, Sheets, Drive, Calendar, Gmail) Experience with Adobe products, and Constant Contact is a strong plus Professional, positive, and member service-oriented demeanor Able to manage multiple tasks independently and with discretion Strong written and verbal communication skills Occasional lifting (up to 50 lbs) and physical setup for events required Work Schedule & Conditions Full-time, in-person role: Monday-Friday, 40 hours per week Evening or weekend availability required during major aviation events, approx. 1-2 events monthly.

Travel:

10% Office located at Lake Hood in Anchorage Benefits Health Paid Holidays Paid vacation Paid sick leave 401(k) with Employer match Opportunities to participate in aviation events, training, and community outreach

Pay:

From $22.50 per hour

Benefits:

401(k) 401(k) matching Health insurance Paid time off Retirement plan Application Question(s): Are you able to work occasional evenings and/or weekends? Do you have an aviation background? If you have an aviation background, please describe. Why do you want to work with the Alaska Airmen's? What date are you able to start work? Did you also apply for our Temporary Position?

Shift availability:

Day Shift (Required) Ability to

Commute:

Anchorage, AK 99502 (Required) Willingness to travel: 25% (Required)

Work Location:

In person