Events Manager - MAP & SEB

Events Manager - MAP & SEB Foley Hospitality Group LLC Sonoma, CA Job Details Full-time $80,000 - $85,000 a year 2 days ago Qualifications Customer relationship building Customer service Menu item upselling Industry trends Client management Full Job Description

JOB SUMMARY

The Event Manager is responsible for actively servicing wedding and social events at MacArthur Place and wedding, social and corporate events Sebastiani. Servicing of events includes menu planning, agenda setting, and hotel event services. The Event Manager will oversee each event from the pre-event through post-event phase of the program. In addition, the Event Manager will assist in servicing and coordinating logistics for all Marketing and Internal Programming events taking place on property. Responsibilities also include fostering all internal customer relationships to ensure consistent, high-level service throughout the contracting, pre-event, event, and post-event phases of events.

JOB RESPONSIBILITIES

Manages the logistics and operations for onsite events, room blocks and internal Hotel programming and Marketing events such as, but not limited to, Banquet Event Orders, billing, tastings, and planning site inspections. Maximizes revenue by selling and/or upselling all facets of the hotel including room rental, food and beverage, and other revenue generating opportunities. Acts as a liaison between Hotel departments and customer throughout the event process (pre-event, event, post-event). Detailing of events based on client specifications, including space requirements, times, equipment, menus, décor, staffing, etc. Communicates effectively with the operational departments to ensure a seamless experience for the client. Prepares appropriate paperwork, including banquet event orders (BEOs), coordinates with the appropriate operational departments, resolves any issues, complaints, or problems during the event process to ensure a quality product delivery and customer satisfaction. Executes and supports the administrative aspects of booked business (proposals, contracts, resumes, customer correspondence). Facilitates and attends various meetings as necessary including Banquet Event Order meeting, room block pick-up and weekly Operations meeting. Oversees customer experience from turnover from Catering Sale Manager until final billing is complete. Ensures billing accuracy and conducts bill reviews with the client.

REQUIRED SKILLS

Previous experience in a luxury hotel or environment along with servicing small to large scale events. Proven track record of building and maintaining business relationships that result in meeting or exceeding Upsell booking goals. Ability to think clearly, quickly and strategically to make concise decisions. Ability to work well under pressure and meet tight deadlines. Excellent organizational skills with the ability to prioritize and multi-task in a fast-paced environment. Ability to prioritize and organize workload to ensure deadlines are met. Knowledge of local market trends and industry best practices. Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. Customer service-oriented with a desire to create memorable guest experiences. Must be able to work a flexible schedule primarily daytime hours, Monday-Friday, with the flexibility to work weekends as needed.