Guest Experience Event Associate

Guest Experience Event Associate Bridgeport, CT Job Details Part-time $17 an hour 1 day ago Qualifications Record keeping Occupational safety regulation compliance Maintaining an organized workspace Guest relations Floor cleaning Outdoor work Greeting customers Event vendor coordination Customer inquiry handling High school diploma or GED Clean workspace maintenance Entry level

Full Job Description Job Title:

Guest Experience Event Associate Department:

Events Reports to: Director of Events /

Event Coordinator Location:

Connecticut's Beardsley Zoo, Bridgeport, CT Employment Type:

Seasonal or Part-Time; Non-Exempt Position Summary The Guest Experience Events Associate supports the planning and execution of Zoo events, guest programs, and attractions, including special events, birthday parties, and carousel operations. This role delivers high-quality guest service while ensuring a safe, organized, and engaging environment for visitors. Responsibilities include event support, guest interaction, program facilitation, and attraction operations.

Schedule / Hours

Standard operating hours: Monday-Sunday, 8:00 AM - 4:30 PM Glow Wild event hours: Thursday-Sunday, 4:30 PM - 10:30 PM(September through December, annually) Work schedules are developed and communicated in advance based on employee availability provided at time of hire and may vary based on operational and event needs Must be available to work evenings, weekends, holidays, andspecial events, with schedules provided in advance whenever possible Compensation Guest Experience /

Event Support:

Paid Hourly Birthday Party Hosting:

$40 per 1.5-hour party $60 per 2-hour party

Note:

Party rates apply only to assigned birthday party events; all other work is compensated at the hourly rate. Essential Duties and Responsibilities Event Operations (Glow Wild & General Events) Provide excellent guest service, including greeting guests, answering questions, and giving directions Assistwith guest check-in, crowd flow, and traffic direction Monitor guest safety and promptly report incidents or concerns Support event setup, breakdown, and on-sitelogistics Assistwith coordination of vendors (e.g., caterers, florists, rentals) Maintain clean, organized, and welcoming event spaces Operate Zoo vehicles (e.g., golf carts) as assigned andin accordance withsafety guidelines Birthday Party Program Serve as host for children's birthday parties from start to finish Welcome guests,facilitateactivities, andmaintainevent timelines Coordinate with Education staff on animal encounter components (if applicable) Manage event setup, cleanup, and overall guest experience Ensure all materials, belongings, and event needs are addressed prior to guest departure Deliver a safe, engaging, and memorable experience for participants Carousel Operations Operate andmonitorthe carouselin accordance withall safety procedures and training requirements Maintain cleanliness and operational readiness of the carousel area Perform routine cleaning (e.g., sweeping, wiping surfaces) Respond to guest inquiries related to carousel operations and Zoo attractions Support event activities associated with carousel use General Responsibilities Comply withall Zoo policies, procedures, and safety standards Maintain a professional appearance andconduct at all times Support cross-departmental operations as needed Accurately record all hours worked in compliance with Connecticut General Statutes §31-13a Follow all timekeeping and payroll procedures Performadditionalduties as assigned

Qualifications and Requirements Education & Certifications:

High school diploma or equivalent preferred Must be at least 18 years of age Ability to obtain Carousel Operator Certification (if assigned)

Experience & Skills:

Prior experience in customer service, hospitality, events, or attractions preferred Strong communicationand interpersonal skills; ability toengage withdiverse audiences Ability to manage high guest volumes whilemaintainingsafety and service standards Strong organizational and multitasking skills in a fast-paced environment Reliable, flexible, and adaptable to changing operational needs Ability to work independently and collaboratively Demonstrates professionalism, sound judgment, and attention to detail Physical Demands Prolonged standing and walking across Zoo grounds, including uneven terrain Frequent bending, reaching, and lifting Ability to lift and carry up to 25-50 pounds Ability to work outdoors in all weather conditions (events held rain or shine) Ability to safelyoperateequipment andassistguests andoperateequipment Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work Environment Primarily outdoor work environment with exposure to varying weather conditions Frequent interaction with large and diverse guest populations May require use of personal protective equipment (PPE) as appropriate Requires availability for evenings, weekends, holidays, andspecial events