Catering & Events Coordinator - Caribe Royale Orlando Hotel

Scope of Position The Catering & Events Coordinator supports the planning, coordination, and execution of catered events and special functions to ensure exceptional guest experiences. This role serves as a liaison between clients, internal departments, and event staff, managing event details from initial inquiry through post-event follow-up. Position Requirements Professional demeanor appropriate for a resort environment. Prior experience in Event Management at a resort property preferred. Proven organizational, interpersonal, and communication skills. Knowledge of the catering and events market is a plus. Detailed-oriented, quality, and resourceful with excellent verbal and written communication skills. Effective planning and organizational skills to implement multiple projects and meet deadlines. Ability to effectively deal with internal and external clients. Ability to operate a motor vehicle. Responsibilities Assist in coordinating catering and event bookings, including weddings, corporate meetings, social events, and private functions. Serve as a point of contact for clients, responding to inquiries and providing event information in a timely and professional manner. Prepare and distribute event orders, contracts, BEOs (Banquet Event Orders), and invoices. Coordinate with internal departments such as Culinary, Banquets, Sales, Housekeeping, and AV to ensure seamless event execution. Support site visits, tastings, and client meetings. Track event details including guest counts, menus, timelines, room setups, and special requests. Ensure events are executed according to contract specifications and brand/service standards Assist with on-site event coordination as needed, including event setup and breakdown oversight. Maintain accurate records, files, and databases related to events and catering activities. Handle post-event follow-up, including billing accuracy and client feedback. Performs other duties assigned by management. Education High School diploma or GED; minimal experience in event management or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Skills and Abilities Effectively adjust to changes in work tasks or environment. Develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs. Develop creative ideas about products and services. Identify and understand concerns and opportunities, using effective approaches for choosing a course of action or developing solutions. Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook). Physical Requirements Able to work in a fast-paced environment. Continuously, sit at a desk for long periods in front of a computer screen. Intermittently twist to reach equipment or supplies surrounding the desk. Use telephone and computer keyboard daily. Occasionally lift and carry items weighing up to 50 pounds