Audience Services Coordinator

Audience Services Coordinator American Stage Company - 4.5 Saint Petersburg, FL Job Details Full-time $38,000 - $42,000 a year 1 day ago Benefits Health insurance Dental insurance Vision insurance Qualifications Retail sales transactions Community outreach programs Customer relationship building Customer retention Volunteer management Phone communication Outdoor work Inventory management Balancing cash drawers Event coordination Merchandising Fundraising events Shift management Managing hospitality teams Mid-level Team management Sales strategy Outbound calling Achieving sales targets Training Volunteer recruitment Communication skills Conducting sales calls Volunteer engagement program management Customer complaint resolution Hospitality management Full Job Description Audience Services Coordinator Full-Time Position American Stage | St. Petersburg, FL About American Stage Founded in 1977, American Stage is Tampa Bay's longest-running professional theatre company and a vital part of the St. Petersburg arts community. We produce bold, engaging work that reflects the diversity and vitality of our region, from Mainstage productions to large-scale outdoor performances at Demens Landing. Position Overview American Stage seeks a dynamic, hospitality-driven Front of House (FOH) Coordinator to lead audience services while actively driving ticket sales and revenue. This role blends customer experience with sales strategy—engaging patrons across phone, email, in-person interactions, and community events to increase ticket purchases, subscriptions, and overall audience loyalty. The FOH Coordinator is both a service leader and a front-line salesperson, ensuring every interaction is welcoming, informed, and revenue-conscious.

Position Details Status:

Full-Time Compensation:

$38,000 - $42,000

Benefits:

Vacation and Sick time and federal holidays observed. Medical, dental and vision insurance. Schedule & Work Environment This is a primarily in-person role requiring evening and weekend availability. Flexibility and reliability are essential, particularly during high-volume spring performances and events. Reliable transportation is required to support multiple venues and off-site activations. Key Responsibilities Sales & Revenue Generation Proactively sell tickets, subscriptions, and add-ons via phone, email, and in person Upsell single tickets to packages and premium experiences Conduct outbound calls and targeted email outreach to drive sales Represent American Stage at community events, tabling opportunities, and activations Support subscriber retention and renewal efforts Meet or exceed individual and team sales goals Box Office Operations Process ticket sales, exchanges, subscriptions, and donations Manage will call and patron accounts Handle pre-show sales and performance settlements Reconcile cash drawers and maintain accurate reporting House Management & Audience Experience Serve as House Manager when scheduled Lead pre-show staff and volunteer briefings Oversee lobby operations, seating, and accessibility needs Resolve patron concerns with professionalism and care Merchandise & Concessions Oversee sales, inventory tracking, and reconciliation Train and supervise support staff or volunteers Maximize per-cap revenue through effective merchandising Volunteer Coordination Recruit, schedule, and supervise volunteer ushers Foster strong relationships to support retention Park, Off-Site Events & Community Engagement Support high-volume outdoor productions and off-site performances Manage ticketing, audience flow, and on-site sales Assist with special events, fundraisers, and outreach efforts Distribute marketing materials and support grassroots promotion Qualifications Experience in sales, customer service, hospitality, or live events Proven ability or comfort with direct sales, upselling, and outreach Strong communication and relationship-building skills Organized, adaptable, and calm under pressure Comfortable working evenings, weekends, and outdoors Reliable and consistently available