Director of Conference Services

Director of Conference and Event Services Job Description Job Title :

Director of Conference and Event Services Department :

Conference and Event Services Division :

Business and Finance Classification :

Full-time, permanent, 12-months, exempt

Job Group :

9

Position Summary :

Directs the planning, development, marketing, execution and evaluation of conferences and events for the University as well as managing event contracts. Ensures maximum utilization of physical space, equipment and services for academic, administrative and community clients. Ensures high quality customer service is shown to all internal and external customer events. Serves as the System Administrator for the campus event management system.

Duties and Responsibilities :

1.

Event Consulting and Risk Management:

Ensures a comprehensive conference plan is developed for each client by identifying the key tasks to be accomplished and the corresponding deadlines, conducting site inspections of facilities when required, matching client s expressed needs with campus facilities and services, meeting with clients, providing information and answering questions, confirming pre-event preparations and arrangements, and finalizing event setup with all affected campus departments. 2. Supervision of Event Management Coordinators, Logistics Coordinator and Event Production Multimedia Coordinator and Event Production Multimedia Technician. 3. EMS System Administrator and Web App Administrator 4.

Management of Summer Conference and Camp Program:

Additionally, directs the Summer Stay Program. Hires, trains and supervises summer conference staff. 5.

Service Department Coordination:

Assures campus-wide coordination of required services for conference and academic reservations by directing and coordinating the details and procedures necessary for Facilities, Catering, Public Safety, Community Life, IT, Custodial, Logistics and Event Production. Notifying other departments of events affecting them or requiring their services. 6. Academic Imports into the Event Management System and subsequent adjustments. 7.

Event Contracts/Insurance/Rider Approvals:

Develop, maintain, and review contractual documents and pricing guidelines for all facility rentals. Negotiate internal and external contracts for conference events. Secure relevant insurance information prior to events. 8. Strategic Planning and Financial Management for

CES:

Develops promotions, marketing, and web presence. Designs long-range conference plan, outlining specific target groups, and organizations. Develops, maintains and provides reporting of the annual conference budget. Develops and maintains conference program evaluation plan 9. Perform other job-related duties as assigned.

Qualifications :

A personal commitment to Jesus Christ, demonstrated in conduct and character A strong commitment to provide quality customer service to internal and external clients. A Bachelor s degree in business or related field or relevant work experience in the collegiate conference/convention trade Experience with facility management in relation to conference programming Strong organizational and time management skills Ability to handle multiple tasks and responsibilities under pressure Ability to communicate effectively both orally and in writing. Effective interpersonal skills necessary to deal with a diverse public and resolve conflicts

Experience Needed:

At least three years of project management, customer service or event planning, preferably occurring in a higher education environment. Experience maintaining an event management system database is preferred.

Working Conditions :

Evening and weekend hours frequently required

Organizational Relationships :

Reports to: Vice President for Business and Finance Works with: Supporting department personnel

Supervises:

Event Management Coordinators, Logistics Coordinator, Event Production Multimedia Coordinator and Event Production Multimedia Technician Evangel University is an equal opportunity employer participating in the E-Verify program.