The Associate Director - External Relations manages and provides oversight of the externally facing functions for all venues and areasthat fall under the span of control of Sports Facilities. Serves as part of the leadership team. Performs as the primarybooking contact for concerts and major shows: Maximizes both existing and new relationships with local, regional, and nationalpromoters. Oversight of all negotiations that occur with promoters as well as preparing deal analysis. Writes contracts forall concerts and shows. Coordinates with the Sports Facilities accountant to oversee the development of eventestimates. Produces financial recaps for events, including maintaining historical data such as ticket sales, drop counts, and percap revenues. Oversight and leadership of the Event Management and Guest Services operation, and the Sports Facilitiesmain office. Promotes a customer first agenda. Ensures maintenance of the reservation system. Ensures staff istrained and that industry safety standards are being met. Leads the direction and vision of each operation to align with industryand MSU standards. Ensures compliance with departmental and MSU policies and guidelines. Monitors staffing levels to meetbudgetary goals. Provides active supervision and leadership of staff (hiring, training, scheduling, payroll, evaluationetc). Direct supervision of the Event Manager. Indirect supervision of the Guest Experience Coordinator, the OfficeManager/Event Scheduler, and 75-100 guest services staff (student/temporary. Serve as the primary liaison between SportsFacilities various external partners. Works closely with Bobcat Athletics to ensure event needs are met. Assists theDirector and Sports Facilities accountant with revenue forecasting for large events. Throughout the year, ensures budgetary goals are beingmet. Performs a wide variety of administrative tasks in support of the department including ad-hoc financial reporting. Ensurescompliance with all related policies and guidelines. Acts as an event manager for assigned events throughout the year. Inclusive ofbeing the point of contact for the client from initial phone call to day of the event. As part of the leadership team, assists inthe development, implementation, and assessment of short- and long-range goals for the department. Assists team with set-up andtear-downs of event equipment and furniture (stacking chairs, folding tables, setting up portable stages, basketball floor, AV equipment,bike racks, etc). And actively participates as part of the team while performing other duties in support of the department'smission.