Urban Air Adventure Park Hiring:

Assistant Manager/Party Coordinator Location:

Middletown, NY Pay:

$50,000+/year + Benefits

JOB SUMMARY

We're looking for an energetic and motivated Assistant Manager/Party Coordinator to join our leadership team! In this role, you'll wear two important hats: leading daily operations while also managing the entire party program. You'll drive success by motivating and coaching team members, ensuring amazing guest experiences, and creating unforgettable parties and events. If you love working in a fast-paced, fun, family entertainment environment—this role is for you!

RESPONSIBILITIES

Lead and supervise team members to deliver exceptional customer service and uphold Urban Air's Culture of Activating Awesome! Recruit, train, coach, and motivate staff; ensure execution of training and development programs. Develop weekly schedules and ensure coverage levels meet business and guest needs. Manage the entire birthday party and group event department—from sales and planning to execution. Train and mentor party hosts, ensuring every guest experience exceeds expectations. Ensuring operational standards for food, beverage, attractions, and facilities are consistently met. Handle inventory, cost controls, and assist with financial performance goals. Promote and execute employee recognition and incentive programs. Foster a safe, clean, and fun environment for both guests and staff. Jump in and help wherever needed—be a culture champion, brand ambassador, and role model for the team!

QUALIFICATIONS

Hospitality experience required (Family Entertainment, Theme Parks, Restaurants, Hotels, or similar). 1+ year supervisory or management experience required. Outgoing, personable, and highly organized with excellent communication skills. Strong leadership skills with the ability to coach, motivate, and resolve conflict. Able to work evenings, weekends, and holidays (Friday-Sunday availability is a must). CPR/First Aid certification preferred. Energetic, positive attitude with a passion for creating fun, memorable experiences!

ABOUT URBAN AIR ADVENTURE PARKS

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do. Urban Air Crystal Run is an equal opportunity employer.

Job Type:

Full-time Pay:

From $50,000.00 per year

Work Location:

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