Company Description:

Located in the heart of Central New York, Utica University is a comprehensive, independent, private institution founded in 1946 as Utica College. We offer many of the advantages of a large university, such as undergraduate and graduate degree options, excellent academic programs, and outstanding faculty, but with an intimacy and a high degree of personal attention more closely associated with smaller private institutions. We empower learners to achieve their career and life goals through personally enriching experiences and outstanding educational pathways. At Utica University, we are committed to creating a working and learning environment where all people feel supported. Following our institutional values, we work to support diverse perspectives, backgrounds, and experiences in an equitable, respectful, and inclusive environment, while promoting freedom of expression and encouraging civil discourse.

Job Description:

Position Summary:

The Men's Ice Hockey Ticket Operations Manager is responsible for the planning, coordination, and execution of all ticketing operations for the Men's Ice Hockey program. This position oversees ticket sales, game day ticket operations, customer service, reporting, and coordination with Athletics, Marketing, and Event Management staff to ensure an exceptional fan experience while maximizing ticket revenue. This position is primarily remote, with in-person attendance required at the Adirondack Bank Center at the Utica Memorial Auditorium beginning three hours prior to game time.

Responsibilities:

Manage all aspects of ticket sales and distribution for Men's Ice Hockey home events. Maintain season ticket accounts, individual game ticket sales, group sales, and complimentary ticket programs. Coordinate ticket pricing, seating assignments, and ticket inventory management. Operate and maintain ticketing software and associated hardware. Serve as the primary point of contact for ticket operations during home contests. Troubleshoot ticket-related issues.

Requirements:

Education and Experience:

Bachelor's degree required One to three years of experience in ticket operations, event management, customer service, or a related area.

Skills/Abilities:

Provide exceptional customer service to fans, alumni, sponsors, and visiting team guests. Respond to ticket inquiries via phone, email, and in person. Resolve patron concerns in a professional and timely manner. Develop and implement strategies to enhance the fan experience. Strong attention to detail and accuracy. Excellent interpersonal and customer service skills. Ability to handle sensitive financial information confidentially. Ability to work effectively in a fast-paced event environment. Ability to manage multiple priorities and deadlines.

Supervisory Responsibility:

Supervise ticket office staff, student workers, and volunteers assigned to ticket operations.

Additional Information:

Position Information:

Position is paid as a stipend of $5,000 Visa sponsorship is not available for this position EEO Statement Utica University is committed to equal opportunity and creating a welcoming work environment for all employees. All qualified applicants will receive consideration for employment without regard to veteran status, disability, citizenship status, domestic violence victim status, or protected status under applicable local, state, or federal law. Commitment to Supporting and Hiring Veterans Utica University is a comprehensive, independent, private institution founded in 1946 to offer options for higher education study to veterans returning from the Second World War. More than seventy years since veterans returned from WWII, this tradition of serving veterans is still held in high regard here at Utica University, and we are proud to welcome veterans as students and as valued members of our faculty and professional staff.

Application Instructions:

To be considered for this position, you must upload and include the following information: Submit a resume and cover letter at time of application. Three (3) references are required to be listed on the application. These should be professional references, two of which must be current or former supervisors. Finalist will be contacted prior to reference checking. 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