Residences Support Manager

Residences Support Manager Makeready

LLC - 3.6

Columbus, OH Job Details Full-time 9 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Project team coordination Client onboarding Vendor management Inventory management Fair Housing regulations Project timeline management Executive administrative support Mid-level Event vendor coordination Team management Organizational skills Contracts CRM system proficiency Productivity software Managing executive calendars Guest services Leadership Communication skills Full Job Description The Merchant Building is a transformational project that rises 32 stories into the Downtown skyline. This vertical neighborhood of nearly 700,000 Square feet will be unlike anything else in the city, bringing the best of the development teams' deep national experience home to Columbus, Ohio. The Hotel is a 206-room, luxury hotel offering an approachable luxury experience amidst a storied and layered design. The space will provide rejuvenation within the vertical neighborhood of The Merchant Building, offering premium services, immediate connection to community interests, and a plethora of thoughtfully curated experiences. This individual takes pride in everything they do, from creating memorable experiences for guests to leading a team of individuals who have a heightened attention to detail. This leader will ensure that all BEO events are executed to the minute detail, functions are set up, managed efficiently, and follow a strict timeline. This leader will serve as an ambassador while providing courteous, professional, efficient, and flexible service at all times.

Requested Tasks:

Support leadership of The Merchant Building team, including the launch of Residences and Club Residences & Club event support: Manage CRM and event platforms to track leads, RSVPs, attendance, and guest engagement, maintaining accurate records and ensuring compliance with Fair Housing and company policies Manage calendars and schedule meetings, private tours, events, and receptions with precision Confirm details with internal teams and external guests to ensure a seamless experience Anticipate scheduling changes and proactively resolve conflicts Coordinate event logistics, including timelines, vendor communication, and on-site support as needed Support the delivery of a refined and personalized experience for all guests and partners Prospect Journey support (Residences): Support application and closing processes, including preparing and organizing contracts, background checks, document collection, and compliance tracking in alignment with company policies and Fair Housing requirements Lead resident onboarding and move-in coordination, ensuring a smooth and organized transition from contract execution through occupancy

Operational Support:

Support day-to-day readiness of the Design Gallery, ensuring the space is well-presented, organized, and aligned with brand standards. This includes general inventory, materials, and hospitality-related needs to maintain a guest-ready environment. Demonstrate agility and adaptability by embracing evolving processes, contributing to the development of new systems, and maintaining effectiveness in a dynamic, fast-paced environment. Provide administrative and coordination support across vendor and operational agreements. Assist with The Merchant Building special projects, including follow-ups and team coordination. Ramp of operational systems & processes in anticipation of project opening.

Requested Capabilities:

Represent The Merchant Building with professionalism, discretion, and attention to detail Experience supporting leadership teams in a fast-paced, high-expectation, evolving environment Proven ability to manage complex calendars, event coordination, and competing priorities with precision Proficiency in Microsoft Office, event management tools, and CRM systems Excellent written and verbal communication skills with a professional, client-facing demeanor Highly proactive, resourceful, and solution-oriented Experience in client-facing, hospitality-centered environments As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members, including accommodating PTO, medical/dental/vision benefits, 401(k), and a wide range of additional ancillary benefits. The health, happiness, and well-being of our team are our top priority. We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively. Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.