We are currently looking for a Full Time Player Development Event Supervisor to join our WinStar Player Development Unit 2 team located at the WinStar World Casino and Resort working 6:00AM-2:30PM

• Su Mo Tu Fr Sa.

Summary:

Owns the Player Development events function: planning, staffing, and evaluating on-property and off-property VIP events and holding the events calendar and ROI reporting that lets Player Development plan patron outreach ahead of, rather than react to, each event.

Responsibilities:

• Performs all other duties as assigned
• Develops and maintains documentation as appropriate
• files, logs, records, reports, etc.
• Maintains confidentiality, security, and integrity of data and information
• Ensures employees and resources complete assigned training and development
• Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
• Prepares weekly reports
• Mentors, coaches, develops and assists in training in assigned area
• Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
• Participates in candidate selection process
• Assigns tasks and responsibilities of assigned staff
• Reviews and documents work effectiveness of assigned staff
• Coaches and corrects assigned staff through performance deficiencies
• Observes and documents work behaviors of assigned staff
• Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues
• Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area
• May be required to act as Manager on Duty in the absence of the manager to ensure all operational standards are maintained
• Directly supervises

Player Development Event Hosts:

coaching, performance management, scheduling, and annual evaluations

• Owns the Player Development events calendar and shares it with the department at least the standard advance notice window ahead of each event
• Approves event budgets, ticket allocations, and staffing plans, and reviews pre
• and post-event proformas built by Event Hosts
• Sets event-specific success metrics (cost per head, guest satisfaction, incremental play) distinct from acquisition-focused host metrics, and reports results to the Player Development Manager
• Serves as Player Development's counterpart to the Marketing events-planning function and outside event partners, ensuring Player Development has a seat at the table during event planning rather than only execution
• Reviews concert and premium-seating ticket allocation to ensure hosted and high-value patrons receive an experience consistent with their value to the property
• Coordinates off-property partner event logistics, including venue relationships, ticket blocks, and group coordination
• Conducts post-event debriefs and maintains a record of lessons learned to improve planning for recurring events
• Participates in interviewing, hiring, onboarding, and training for the Player Development Event Host role

Competencies:

Essential:

• Ability to collaborate with and or coordinate efforts of others (e.g. cross-functional teams)
• Budget stewardship and ROI accountability
• Able to follow instructions, both written and oral
• Able to adhere to all scheduling and attendance requirements
• Event planning and VIP engagement
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Knowledge of the

Casino Management System:

Bally's ACSC, with emphasis on the Gaming Analyst settings

• Knowledge of event management processes such as food and beverage ratios, transportation industry requirements, staffing ratios, vendor management, security and legal issues
• Highly organized, detail-oriented and capable of managing multiple requests in parallel
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Writes effective communications with team, departments, guests and management

Skills:

Essential:

• Must be familiar with the Microsoft Office Suite of products

Experience:

Essential:

• 1 year directly related experience

Education:

Essential:

High School, GED or Equivalent Credentials:

Essential:

• Pass gaming background check
• Gaming license or permit as required by assigned position

Working Conditions:

Essential:

• May work where cigarette smoking occurs
• Casino
• Mix of office/non-office settings
• May work evenings, weekends or holidays
• Pass pre-employment drug test Training
• It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation.

It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values Mission:

• To enhance the overall quality of life of the Chickasaw people.

Vision:

• To be a nation of successful and united people with a strong cultural identity.

Core Values:

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and Integrity
• Teamwork