Client Relations Manager Company:

Atlantic ProductionsLocation:

Hampton Roads, VA (

Hybrid:

Office + Event Venues)

Job Type:

Full-Time About Atlantic Productions Atlantic Productions is one of Virginia's premier event production companies, specializing in weddings, corporate events, galas, school events, photo booth experiences, DJ entertainment, audiovisual production, lighting, draping, and event design. We create unforgettable experiences through exceptional service, organization, and attention to detail. We are looking for a highly organized, energetic, and customer-focused Client Relations Manager who thrives in a fast-paced environment and enjoys building relationships while coordinating memorable events. Position Overview The Client Relations Manager serves as the primary point of contact for our clients from booking through event completion. This individual ensures every event is organized, staffed, and executed at the highest level while providing exceptional customer service throughout the planning process. This role combines customer service, project management, event coordination, sales support, and marketing assistance. Primary Responsibilities Client Experience Build strong relationships with clients from initial booking through event completion. Conduct client consultation meetings and planning calls. Coordinate music planning, timelines, and event logistics. Answer client questions via phone, email, and text. Ensure every client receives an exceptional planning experience. Event Coordination Coordinate 200+ weddings, corporate events, school functions, and private events annually. Create detailed work orders for every event. Prepare event timelines and production schedules. Coordinate logistics for DJs, photo booth attendants, AV technicians, and event staff. Ensure all event information is complete before event day. Administrative Management Prepare contracts, proposals, invoices, quotes, and payment schedules. Manage questionnaires and planning documents. Maintain accurate client records using 17hats. Organize vendor information and event data in Google Sheets. Track event deadlines and ensure all tasks are completed on schedule. Staffing & Operations Schedule DJs, photo booth attendants, production technicians, and support staff. Coordinate staffing assignments and event logistics. Communicate event details with team members. Confirm schedules, arrival times, and equipment needs. Sales Support Present service upgrades including: Photo Booth Experiences Uplighting Pipe & Drape Ceremony Audio Cold Sparks Monogram Projection Additional Event Enhancements Assist in preparing proposals and customized event packages. Follow up on leads and maintain strong customer communication.

Production Coordination Coordinate logistics for:

DJ Entertainment Photo Booth Events Uplighting Pipe & Drape Installations Audio Visual Services Event Set-Up Event Breakdown Equipment Delivery Marketing & Social Media Capture behind-the-scenes content during events. Record video footage of weddings and corporate events. Assist with creating social media content. Coordinate content collection for Instagram, Facebook, TikTok, LinkedIn, and YouTube. Help showcase Atlantic Productions' services through engaging event content. Qualifications Required Excellent communication skills Strong customer service experience Outstanding organizational abilities Ability to manage multiple projects simultaneously Comfortable speaking with clients on the phone Detail-oriented Reliable transportation Weekend availability Preferred Event planning experience Wedding industry experience Corporate event experience CRM experience (17hats preferred) Google Workspace experience Social media management experience Basic photography or videography knowledge Skills We're Looking For Relationship Building Time Management Multitasking Event Planning Client Communication Sales Problem Solving Team Collaboration Calendar Management Organization Professional Writing Leadership Adaptability Physical Requirements Ability to lift up to 40 pounds. Ability to stand and walk for extended periods during events. Assist with event setup and breakdown as needed. Comfortable working evenings and weekends. Compensation & Benefits Competitive salary (based on experience) Performance bonuses Paid training Growth opportunities Professional development Flexible scheduling Opportunity to attend exciting weddings, corporate events, festivals, and galas Advancement opportunities into Operations Manager or Director-level positions Why Join Atlantic Productions? At Atlantic Productions, we're more than an event company—we create unforgettable experiences. Our team values professionalism, creativity, teamwork, and exceptional customer service. If you're passionate about helping clients celebrate life's biggest moments while growing your career in the event industry, we'd love to meet you. Ideal Candidate The ideal candidate is someone who loves people, enjoys organizing complex projects, communicates confidently, thinks proactively, and remains calm under pressure. They take ownership of their work, enjoy working both behind the scenes and at live events, and are excited to help create memorable experiences for every client.

Pay:

$17.50 - $25.00 per hour

Benefits:

Flexible schedule

Work Location:

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