Event Staff Lead

Utah Valley University is seeking Lead Event Staff Ushers who enjoy creating welcoming, organized, and safe experiences for guests attending events at the UCCU Center and other campus venues. In this role, you will help guide and support a team of ushers while ensuring that patrons, visiting artists, donors, and community members feel welcomed and well-informed from the moment they arrive. By greeting guests, assisting with ticketing, and providing clear directions and event information, you play an important part in delivering a positive and professional event experience. This position offers the opportunity to work in a dynamic, team-oriented environment where strong communication, leadership, and customer service skills make a visible impact. As a Lead Usher, you help set the tone for each event while supporting smooth operations and maintaining a safe environment for everyone in attendance. If you enjoy working with people, supporting live events, and helping create memorable experiences for the community, this role offers a rewarding way to contribute to campus life at Utah Valley University. Provide excellent customer service to include greeting patrons, scanning tickets, distribute programs and other materials, and tend to guests' comfort and assisting them with any questions or problems. Monitor the activity and behaviors of all guests to ensure the safety. Enforce event rules and relevant health and safety regulations. Ensure that the lobby and public areas are neat and organized. Assist patrons in following all emergency protocols and guiding audience members to the exits in an orderly manner. Monitor the activity and behaviors of all guests to ensure the safety. Enforce event rules and relevant health and safety regulations. Ensure that the lobby and public areas are neat and organized. Assist patrons in following all emergency protocols and guiding audience members to the exits in an orderly manner. Take the Lead in overseeing location of Ushers and positions located around the building to keep guests safe and secure, giving breaks, assist organizers with details pertaining to the event. Other duties as assigned. A high school diploma from a standard high school or the equivalent is required. Knowledge Knowledge of suspicious activity and behaviors. Knowledge of where to find help with ticketing issues, an unruly guest, a medical emergency etc. Skills Skills in effectively dealing with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness. Fantastic communication and social skills, including the ability to listen and deescalate tense situations. Abilities Ability to read small print. Ability to climb steps repeatedly. Ability to descend/ascend ramps and inclines/declines. Ability to stand for long periods of time. Ability to work in a fast-paced, busy environment with environmental conditions such as noise, dark/dim/absence of lighting etc. Ability to bend, stretch, reach and kneel without restriction. Ability to stay calm in an emergency or confrontational situation. Ability to present a professional, polished appearance.