House Manager H-281

Departmental Objective To enhance and enrich the cultural development and awareness of the University and greater region by offering superior performing arts experiences delivered with the highest level of service. Purpose of the Position This position will support the Ferguson Center by being responsible for the smooth operations of the lobby and audience seating area during events held at the facility. House Managers are to provide and enforce excellent customer service by creating a welcoming environment, overseeing all patron and staff safety and well-being from arrival through departure post-event. Additionally, this position will assist the Patron Services Manager in the supervision of student and volunteer staff and also support to the Ticket Office as needed. Knowledge, Skills, and Abilities Related to Position Excellent oral, written and organizational skills Excellent cash handling skills Excellent computer skills Good interpersonal skills Ability to manage and work effectively with people Ability to coordinate multiple tasks simultaneously, solve problems and make decisions Ability to operate calmly under pressure and be adaptable to any situation Ability to work potentially long, irregular hours including weekends for an extended period as dictated by events schedule

Education, Experience, Licensure, Certification Required Education:

High school graduate or equivalent education/experience that equates to a high school diploma

Experience :

Experience in a customer service environment Experience with word processing and spreadsheet software Additional Consideration(s)

Education :

College coursework in the fine and performing arts

Experience :

Experience in event management, front of house and/or ticket office operations Experience working at a performing arts center Experience working in hospitality Experience supervising others