Job Title:

Insurance Team Member Job Summary:

We're looking for a friendly, organized, and customer-focused Insurance Front Desk Representative to be the welcoming face and voice of our agency. As the first point of contact for our clients, you'll play an important role in creating a positive experience—whether you're greeting someone who walks through our doors or helping a client over the phone. In this role, you'll assist clients with their insurance needs, answer questions, schedule appointments, process policy changes, and help keep our office running smoothly. If you enjoy helping people, problem solving, and take pride in providing exceptional customer service, we'd love to meet you.

Key Responsibilities:

Greet and welcome clients and visitors in a professional and friendly manner. Answer phone calls and address client inquiries. Assist clients in completing forms and required documentation for various insurance products. Verify client insurance information and ensure that records are accurate and up to date. Provide information to clients about insurance policies, coverage options, and claims processes. Maintain client confidentiality and handle sensitive information with discretion. Process payments, issue receipts, and assist clients with billing inquiries. Coordinate and manage the flow of paperwork between clients and insurance agents. Stay updated on insurance procedures, policies, and company offerings to provide accurate assistance to clients.

Skills and Qualifications:

High school diploma or equivalent (Associate's degree or relevant certification is a plus). Previous experience in a customer service or administrative role, preferably in the insurance industry. Ability to obtain insurance licenses if not already held. Strong communication and interpersonal skills. Ability to multi-task and manage time efficiently in a fast-paced environment. Strong attention to detail and organizational skills. Professional appearance and demeanor. Ability to maintain confidentiality and handle sensitive information with integrity. Why You'll Love Working Here We believe great customer service starts with a great team. We work together, support one another, and genuinely enjoy helping our clients protect what matters most. If you're looking for a positive workplace where your work is appreciated and you can build a long-term career, we'd love to meet you.

Compensation:

Highly competitive salary
Commission and bonus
401K matching
Paid time off for Holidays and vacation

Job Type:

Full-time Pay:

$48,000.00 - $72,000.00 per year

Benefits:

401(k) 401(k) matching Paid time off Ability to

Commute:

Rogers, AR 72756 (Required) Ability to

Relocate:

Rogers, AR 72756: Relocate before starting work (Required)

Work Location:

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