Front of House Team Member Roll and Dough Hollywood, FL Job Details Part-time | Full-time From $15 an hour 1 day ago Benefits Food provided Qualifications Sweeping Bakery experience Customer communication Café experience Packing Customer service Cash register Attention to detail Full Job Description Front of House Team Member Roll & Dough Roll & Dough is looking for dependable, friendly, and organized Front of House Team Members to support our farmers market operations and customer pickup fulfillment. This role is ideal for someone with experience in customer service, restaurants, cafés, bakeries, retail, farmers markets, or other fast-paced environments. Front of House Team Members are responsible for helping create a smooth customer experience while allowing our baking team to stay focused on production. What You'll Do Depending on the shift, Front of House Team Members may work at our farmers market booth, assist with preorder/customer pickups, or support order fulfillment.

Responsibilities may include:

Greeting customers and providing friendly customer service Taking customer orders accurately Operating our Square POS system Processing cash and card payments Collecting customer names and organizing orders Packaging cinnamon rolls and other finished products for customers Monitoring incoming orders on the fulfillment system Verifying flavors, quantities, and customer names before handing off orders Organizing and handing off preorders Helping customers picking up orders from our kitchen location Directing customers between ordering and pickup areas Keeping customer-facing areas clean and organized Restocking bags, napkins, utensils, packaging, and other supplies Helping count and organize inventory Assisting with farmers market booth opening and closing procedures Protecting and properly handling POS equipment and other company property Helping with cleaning, restocking, organizing, sweeping, and other productive tasks during downtime Farmers Market Responsibilities At our farmers market booth, team members may rotate between several positions. Ordering / POS You may be responsible for: Greeting customers Taking complete orders Entering orders accurately into Square Asking for and attaching the customer's name to the order Processing payment Directing customers to the pickup area Keeping the ordering line moving efficiently Packaging / Pickup You may also be responsible for: Monitoring incoming paid orders Reading each order carefully Packaging the correct cinnamon roll flavors and quantities Keeping completed orders organized Calling customers when their orders are ready Verifying orders before handing them to customers Retrieving and handing off preorders Keeping preorder inventory separate and organized Preorders are generally prepared and labeled before customers arrive. Employees must always verify the customer name and order before handing off a preorder. Customer Pickup Fulfillment Some shifts may involve working near our production kitchen to handle customer pickups. The purpose of this position is to allow our bakers to stay focused on baking instead of repeatedly stopping production to assist customers. Front of House Team Members may: Organize completed pickup orders Verify customer names and order information Locate completed orders Hand cinnamon rolls and other completed products to customers Mark orders as picked up according to company procedures Communicate professionally with customers Notify a manager if an order is missing, incorrect, or unclear This is not primarily a baking position . Front of House employees support the customer and fulfillment side of the operation. Cash Handling Team members handling cash are expected to: Record every sale accurately in Square/POS Provide correct change Keep business cash organized in the designated register or money box Keep business sales cash separate from employee tips Report cash discrepancies immediately Employees must never complete an unrecorded cash transaction. Customer Issues Employees should remain respectful and professional if a customer has a concern. Straightforward payment mistakes may be corrected according to company procedures. Other concerns—including product complaints, quality concerns, preorder problems, requests for replacements, compensation, discounts, disputed transactions, or escalating customer situations—should be referred to a manager. Employees should not argue with customers or independently promise free products, discounts, compensation, or replacements. During Busy Periods Our markets can become very busy. During a rush, employees are expected to: Stay focused on their assigned position Work quickly while maintaining accuracy Communicate clearly with teammates Follow manager instructions Avoid unnecessarily switching positions Keep customer lines moving efficiently Maintain a calm and professional attitude During Downtime When customer traffic slows down, team members are expected to remain productive.

Typical priorities include:

Cleaning Restocking Organizing Checking product displays Preparing packaging Checking inventory Sweeping or cleaning the work area Asking the manager what else needs to be completed Opening & Closing Team members may assist with: Checking packaging and supplies Preparing displays Setting up POS equipment Organizing products Counting inventory as assigned Cleaning and disinfecting surfaces Cleaning reusable utensils Removing trash Sweeping the booth Organizing equipment Securing remaining products Removing valuable equipment at the end of the shift Employees must complete assigned closing responsibilities before clocking out. What We're Looking For Strong candidates are: Friendly and comfortable interacting with customers Dependable and punctual Organized Able to follow systems and procedures Comfortable working in a fast-paced environment Able to stay calm during rush periods Detail-oriented when handling orders and money Willing to clean, restock, and stay productive during slower periods Able to work well with a team Comfortable using tablets and POS systems Able to communicate clearly with customers and managers Previous food service, bakery, café, restaurant, farmers market, retail, hospitality, or customer-service experience is preferred but not necessarily required. Availability We are building a flexible Front of House team.

Shifts may include:

Weekday customer pickup / fulfillment shifts Weekend farmers market shifts Additional fulfillment shifts as the business grows Applicants should provide their complete weekly availability. Weekend availability is especially valuable. Important Expectations Employees are expected to: Clock in and out accurately Follow proper food-handling and hand-hygiene procedures Keep personal food away from customer-facing and food-handling areas Avoid eating while assisting customers or packaging products Protect company equipment Follow manager instructions Maintain a clean and professional work environment Treat customers and coworkers respectfully About the Role The goal of our Front of House team is simple: Keep customer service, pickups, packaging, and market operations running smoothly so our baking team can focus on making great products. As Roll & Dough grows, strong Front of House Team Members may have opportunities to take on additional responsibilities and become cross-trained in other areas of fulfillment and operations.

Pay:

From $15.00 per hour Expected hours: 20.0 - 40.0 per week

Benefits:

Food provided

Work Location:

In person