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Job Description
Front of House Team Leader -
Job Description Position Title :
Front of House Team Leader Reports To :
AM/PM Operations Leader /
Director Team Position Summary :
The Front of House Team Leader is responsible for leading shifts at a high level, supporting Team Members, ensuring operational procedures are executed, and consistently delivering Chick-fil-A Richmond service standards. The ideal candidate leader will model hospitality, coaching in real time, a fast-paced work ethic, and help maintain a clean, safe, accurate, and welcoming environment. Key Responsibilities Lead Front of House shifts by creating a clean, safe, accurate, and welcoming environment for every guest. Model and coach Chick-fil-A's Core 4: eye contact, sharing a smile, speaking with a friendly tone, and saying "My pleasure." Lead the team in delivering 2nd Mile Service through warm welcomes, fond farewells, and thoughtful guest interactions. Coach Team Members to prioritize hospitality, order accuracy, speed of service, and operational care. Ensure restaurant policies and procedures are followed, including attendance, break management, money handling, and safety expectations. Support accurate cash handling and sales procedures during assigned shifts. Use Inform and other operational tools to complete open/close day tasks, dispatch needs, and money ordering responsibilities. Operate and troubleshoot POS systems, including refunds, collected sales, iPad support, mobile orders, and catering recall needs. Manage daily checklists through Checklist Management, including daily cleaning tasks and AM, midday, and PM checklists. Place Team Members in positions where they can succeed by understanding all Front of House roles and using "aces in places." Qualifications High School Diploma ServSafe Certification Previous fast paced experience as a similar restaurant leader for 3+ yrs or business leadership with development mindset. Completion of assigned Front of House Pathway. At least 6 months of experience as a Front of House Team Trainer preferred. Demonstrates a servant leadership mindset aligned with Chick-fil-A Richmond (IN) FSU's commitment to hospitality. Dependable, coachable, and calm under pressure. Willing to give and receive feedback in a professional and growth-minded capacity. Committed to creating an excellent experience for guests and Team Members. Able to follow restaurant policies, safety expectations, and operational procedures consistently.
Core Competencies Hospitality:
Creates positive, caring, and professional experiences for every guest.
Leadership:
Leads by example, supports Team Members, and helps the team succeed during each shift.
Communication:
Gives clear direction, follows through on expectations, and keeps leaders and Team Members informed.
Ownership:
Takes responsibility for shift execution, guest experience, and team readiness.
Coaching:
Provides constructive feedback that helps Team Members grow.
Teamwork:
Practices servant leadership by supporting the team first and creating a positive restaurant culture. Schedule and Physical Requirements Availability will be based on restaurant leadership needs and assigned shift responsibilities. Must be able to stand, walk, bend, reach, lift, and move throughout the restaurant during shifts. Lift up to 30lbs. Must be able to work in a fast-paced food service environment while maintaining professionalism, urgency, and attention to detail. Must be able to support outdoor operations while following safety expectations, including hi-vis gear and inclement weather procedures. Performance Standards Leads Front of House shifts with hospitality, accuracy, urgency, and operational excellence. Models Chick-fil-A service standards, including Core 4, 2nd Mile Service, and Winning Hearts Every Day. Maintains a clean, safe, and organized environment for guests and Team Members. Communicates clearly with leaders and Team Members to support strong shift execution. Follows through on operational responsibilities, daily checklists, cash handling expectations, and guest recovery needs. Working at a Chick-fil-A® restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay:
Up to $18.00 / hour
Pay:
Bonus pay
Benefits:
Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Life insurance 401(k) matching Employee discount Paid training
