Job Overview Interior Management & Service Oversee and coordinate/execute all interior service, housekeeping, and laundry operations.
Maintain exceptional cleanliness and presentation in all guest areas. Manage wardrobe organization and family/guest turn-down service schedules Uphold high standards of table décor, arrangements, and linen presentation. Prepare for formal/informal dining, cocktail and food service, and guest events. Coordinate seasonal design refreshes aligned with the family's preferences, including floral and décor updates. Assist with pre-arrival setups and onboard service for family and guests. Supervise and entertain children for safety during onboard stays and at properties when necessary. Perform deck duties as needed during trips to assist the deckhand. Create and maintain SOPs (Standard Operating Procedures) for staff and guest preferences in household manuals. Guest Services Deliver top-tier, anticipatory service for family and their guests Maintain a personalized guest preference database (dietary restrictions, beverage choices, etc.). Confirm daily guest counts in advance of outings or onboard stays. Support weekend/day trips to destinations such as Fisher Island and the Bahamas. Assist with décor and ambiance setup for events. Ensure confidentiality, discretion, and professionalism at all times. Assist with food and beverage prep and service. Inventory, Ordering & Downtime Projects Maintain inventory of all interior provisions, guest amenities, service items, and personal care products in the Owner's cabin, Children's cabins, and Fisher Island condo (monthly check). Track and manage beverage, alcohol, personal care and snack inventory. Add items to weekly order list and submit to Director of Residences. Track and manage interior-related expenses. Participate in marina downtime projects including deep cleans and service area refreshes. Operations & Coordination Coordinate pre-departure and arrival provision checklists for vessel readiness. Coordinate and arrange all florals at each property when appropriate. Collaborate closely with the Captain and Director of Residences to ensure seamless guest experiences Assist with seasonal transitions between Miami and Amagansett. Oversee housekeeping at the Fisher Island residence.