Caesars Rewards Lead Representative- Full Time (Harrahs Ak-Chin Casino)

JOB SUMMARY

Assists Caesars Rewards Supervisors supervise the Caesars Rewards Center and bus greeting function. Updates and monitors customer information records to accurately reflect customer profiles. High school diploma or GED required. 1 Year Customer Service experience preferred. Prior experience with Total Rewards operations is preferred. (i.e., sign-ups, comps, fulfillment) Knowledge of the overall Total Rewards area, procedures and expectations preferred Knowledge of CMS, WINet (Computer Systems), EBank and DCRM preferred Must have good oral and written communication skills as well as the ability to work well with others. Basic computer skills required. Must be self-motivated and feel comfortable working with a large volume of people. Must be able read, write, speak and understand English. In addition, it is recommended that all internal candidates complete the Exploring Supervisor Opportunities (ESO) readiness activities. Must have the ability to improvise and possess strong problem-solving skills. Excellent communication skills Consistently concerned with providing timely, friendly, and courteous service (as measured by our TPSS Scores) Actively listens and empathizes with the guest in both positive and negative situations Resolves customer and employee issues quickly and effectively Projects a professional as well as a positive image always Must be able to maneuver to all areas of the casino. Must be able to lift up to 10 pounds and carry up to 5 pounds. Must have an eye for detail. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. Must have manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine and photocopier. Must be able to sit or stand for long periods of time. Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smoke Must be able to work at a fast pace, efficiently. Must be able to respond to visual, olfactory and aural cues. Must be able to operate in mentally and physically stressful situations Must be able to work a flexible schedule including weekends, evenings and holidays

HOW YOU WILL CREATE THE EXTRAORDINARY

Oversees the day-to-day shift activities of Caesars Rewards. Achieves planned levels of CSA CaesarsRewards scores. Monitors Caesars Rewards input quality (mailable addresses) monthly. Trains and motivates staff to provide superior customer service. Maintain/update a variety of Total Rewards reports. Is responsible for developing Caesars Rewards Department to its fullest potential, which includes staffing, training and developing employees. Monitors and develop a checklist of daily operational procedures. Monitors and reports on the bus line program processes. Monitors uniform and conduct standards for Rewards area. Acts as a role model to other employees. Always presents self as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Assists in the supervision of the bus greeting and de-greeting functions.