Games Supervisor- Bingo- Full Time (Harrahs Ak-Chin Casino)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY JOB SUMMARY

The Bingo Supervisor is responsible for monitoring and supervising the daily Bingo floor operations and ensuring that courteous, prompt and outstanding service is provided by all employees.

HOW YOU WILL CREATE THE EXTRAORDINARY HOW YOU WILL CREATE THE EXTRAORDINARY

Responsible for interviewing, training, and selecting employees for the department Conducts Performance Reviews in accordance with policies and procedures; provides feedback, coaching and development guidance as needed Reviews, analyzes and makes recommendations with respect to wage increases; promotions; or demotions as needed Responds to and handles employee complaints (grievances) in a timely and efficient manner Recommends or takes appropriate action when administering disciplinary processes in accordance with established policies and procedures Responsible for planning, supervising and monitoring the work of the team members in assigned area(s) Responsible for monitoring legal compliance with federal, state and gaming laws in addition to Company, property and departmental guidelines. Directly responsible for ensuring the proper training of Bingo Hosts, providing each trainer with the knowledge and appropriate direction to provide superior on-boarding for new hires. Exhibits sound decision-making qualities; motivates personnel and exhibits effective supervisory skills Possesses a thorough working knowledge of the various games and equipment in Bingo Routinely strives to build and maintain rapport with customers by handling disputes and making every effort to achieve customer satisfaction Exercises appropriate discretion in identifying situations that require management attention Observes, verifies and supervises all jackpot or other large payout transactions within the gaming area assigned, countersigning jackpot checks where appropriate Familiar with the federal currency transaction reporting guidelines and implements the same Oversee all significant monetary exchanges to ensure prompt and accurate execution of every transaction Completes daily personnel assignments and reassigns personnel on floor based on business volume Responsible for key control and documentation Builds a rapport and coordinates daily functions with support services departments, especially marketing. Must meet with all direct reports monthly and build trusting relationships with team members Coordinates with Security to detect and prevent attempts to cheat or damage gaming equipment and to identify floor irregularities to the Bingo Manager. Ensure timely and accurate evaluations are given to direct reports with appropriate development plans, providing each with clear directives needed to meet departmental standards and achieve departmental and company goals Acts as role model; always presents oneself as a credit to Harrah's and encourages others to do the same Provides superior guest service Ensure that all hosts are providing superior guest service Projects a positive upbeat, energetic attitude Adheres to regulatory, departmental and company policies Continuously research and provide recommendations and/or approvals for Bingo advertising and promotions. Other duties as assigned

WHAT YOU WILL NEED

High school diploma, G.E.D. or equivalent experience is required Minimum 12 months previous experience in either Slots, Keno or Bingo preferred 3-5 years previous supervisory experience preferred Possess strong supervisory and leadership skills Must project professionalism and possess excellent verbal and written communication skills Knowledge of casino rules, regulations and procedures pertinent to Casino Operations of Slots, Keno or Bingo required Demonstrated ability to get along with co-workers and work as a team across departments and levels of management Must be able to read, write, speak and understand English Must be flexible and able to work all shifts as needed Present a well-groomed appearance and be energetic and outgoing Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Must be able to maneuver to all areas of the casino Must be able to lift up to 40 pounds Must be able to push and pull up to 75 pounds Must be willing to assist in keeping the casino clean Must be willing to approach and converse with strangers Must be able to bend, reach, kneel, twist and grip items Must be able to walk and be on feet for long periods of time Must have sense of urgency and keep up with fast-paced business practices Must be able to work calmly and professionally in stressful situations Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust Must be able to respond to visual and aural cues

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.