Supervisor

The Floor Supervisor is responsible for overseeing floor staff and ensuring guests receive exceptional service. This role includes developing efficient work methods, completing daily responsibilities, and collaborating with employees to improve productivity while fostering a safe and welcoming environment. The Floor Supervisor also provides coaching, resolves issues, and serves as a key link between staff and upper management. Acting as quality control, they ensure guest satisfaction through proper training and adherence to company policies. Core Responsibilities

• Administer the best level of care and service to our patients
• Organize workflow and ensure that employees understand their duties or delegated tasks
• Monitor employee productivity and provide constructive feedback and coaching
• Receive complaints and resolve problems
• Manage time efficiently and effectively
• Pass on information from upper management to employees and vice versa
• Prepare and submit weekly progress reports
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
• Communicate effectively with other managers and employees
• Complete daily sales
• Open and close the shop
• All other duties assigned. Desired Competencies
• Provide exceptional patient service
• Ability to communicate effectively via email, phone and in person.
• Problem-solving and problem analysis skills.
• Ability to stay on task with minimal supervision to meet daily, weekly, and monthly deadlines.
• Reliability, Initiative, Adaptability, Patience, and Integrity.
• Attention to detail with the ability to multitask while keeping accurate documentation.
• Transportation availability for various errands and in-person payment deliveries with the ability to lift up to 25lbs.
• Knowledge of Microsoft Office Suite, computers, excel, current software, and other office tools.
• Ability to effectively read, write, and communicate in the English language.
• Skill in serving and working effectively with both external and internal customers in a professional, respectful manner.
• Skill in listening and conveying awareness of problems or issues to find a resolution.
• Skill in identifying and systematically organizing resources to prioritize fluctuating workloads, optimize efficiency, and ensure the achievement of company goals.
• Ability to understand policies and procedures and follow appropriately. Qualifications
• High School Graduate or GED
• 2-3 years of supervisory experience required.

Industry experience a plus. Working Conditions Positions in this class require: standing, walking typing, talking, hearing, seeing, and repetitive motions. May be required to lift up to 25 pounds, carry, push, pull or otherwise move objects while completing essential functions. This position a majority of the workday includes but is not limited to; walking and standing. The employee is required to have close visual acuity to perform activities such as: preparing and analyzing data and figures, viewing a computer screen, handling smartphone devices, and reading extensively. The office environment is climate controlled and little outside activity. Ability to transport product as necessary for customers. The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All staff may be required to perform duties outside of their typical responsibilities from time to time as needed. D1 Management LLC DBA Jackpot and its entities are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or disability, or any other characteristic protected by law.

Job Type:

Full-time Pay:

From $18.50 per hour

Benefits:

Employee discount Application Question(s): Are you at least 21 years of age? Do you have open availability?

Experience:

Management:

3 years (Required)

Leadership:

3 years (Required) Cash management: 3 years (Required) Inventory control: 3 years (Required) Customer relationship management: 3 years (Required)

Work Location:

In person