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Pechanga Resort & Casino

Beverage Supervisor

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What they do

A Gaming Supervisor supervises staff and coordinates activity in a particular area of a casino or gambling establishment. Circulates through a gambling or table game area; monitors table coverage and observes staff and customers to be sure that game rules are followed. Explains house operating rules as needed. Handles customer complaints. Sets staff schedules and assignments.

$57,756 / year median in California

+7% projected growth

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Job Description

The Beverage Supervisor supervises the daily operation of all Beverage service areas and Team Members. Responsible for ensuring Four Diamond guest service in accordance with departmental service standards. Will at all times enforce Pechanga Resort Casino (PRC) policies and procedures.
FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by
PRC. KEY RESPONSIBILITIES
Select, schedule, and evaluate all Team Members within the Beverage department. Insure that proper guest service is maintained at all times. Responsible for maintaining proper Beverage service staffing levels at all times. Maintain proper sanitation and safety procedures for food handling. Communication within other departments. Ensure all Team Members are abiding by all liquor laws and policies set forth by PRC. Other duties as assigned.
ACCOUNTABILITY
The Beverage Supervisor has supervisory responsibilities including departmental corrective action and Team Member relation issues. The Team Member is responsible for protecting the assets of PRC. ________________________________________
QUALIFICATIONS AND GUIDELINES
________________________________________
EDUCATION/EXPERIENCE/TRAINING
A High School diploma or general education degree (GED); and at least two (2) years' relative experience, six (6) months in a supervisory capacity required to successfully perform this job.
COMMUNICATION SKILLS
This position requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. This position also requires the ability to write routine reports and correspondence. Furthermore, this position also requires the ability to speak effectively before groups of guests or Team Members of the organization.
MATHEMATICAL SKILLS
This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Must qualify to obtain and maintain a Class "A" gaming license.
SKILLS/ABILITIES
Computer literate, familiar with Microsoft office, experience with Micros POS is a plus. Ability to maintain confidentiality of sensitive material. Excellent communication skills. Ability to establish and maintain an effective working relationship with Team Members and guests. Must be flexible and willing to work nights, weekends, and holidays.
Pay:
$28.00 - $30.00 per hour Expected hours: 40 - 50 per week
Work Location:
In person