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Bally’s Dover

Casino Shift Manager

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Job Description

The Role:
The Casino Shift Manager controls, directs and manages the casino operation ensuring the highest standards of efficiency, profitability, customer service and security are met with in accordance with company's policies and procedures.
Responsibilities:
Provide superior service to guest to both internal and external. Ensure that the company's assets and integrity are protected at all times. Assist on-duty supervisors and managers of all departments as required. Verifies and approves all slot jackpots of $5,000 or more according to procedures and internal controls Approves the extension or limitation of credit to customers in accordance with company policy and procedures. Plans and administers work schedules and assignments for slots and table games. Advises security and surveillance of problem players as appropriate. Resolves guest complaints as requested by any supervisor of any department. Approves comps according to company policy.
Source:
Casino Careers