Cage Supervisor

Why you should join our winning Team! FUN and

SPECTACULAR CUSTOMER SERVICE

are at the heart of the Casino @ Dania Beach, a place where WORK = FUN. Working at our casino is about providing the best service and being a great team player! Join our Housekeeping Team to provide a clean and safe entertainment facility for our external and internal customers. What you will be doing Supervises all casino cashiers, poker room cashiers and pari-mutuel tellers during their assigned shift. Attends to and maintains Ticket Redemption Machines located on the slot floor. Ensures that areas of responsibility are adequately staffed, acceptable cash/coin levels are maintained and that superior customer service is provided at all times. Assists in developing and coordinating resolutions to any deficiencies identified, providing sound and immediate corrective action. Maintains compliance with State regulations, Internal Controls Submissions and ensures that department policies and procedures are followed at all times. Interacts with casino and poker room customers and employees to ensure that the team is always pleasant and professional while being efficient and effective. Assists executive management in formulating gaming objectives, policies and plans. Responsible for the timely implementation of all procedural changes. Assists cashiers and pari-mutuel tellers in the performance of their duties. Ensures that all bank and window openings/closings are performed accurately, expeditiously and smoothly. Provides timely leadership, motivation and guidance to direct reports in order to ensure highly effective performance. Provides training for direct reports in both customer service and technical areas. Prepares currency transactions reports and suspicious activity reports to ensure compliance with Federal Regulation. Prepares and issues disciplinary action fairly, consistently and timely. Prepares performance evaluations of cashiers and pari-mutuel tellers and ensures timely issuance. All other duties assigned. The ideal candidate for this position High School diploma preferred. At least two years experience in cashiering (casino or bank) preferred. Complete knowledge of Cashiering and/or Pari-mutuel operations. Good knowledge of State gaming regulations. Must be familiar with operating a PC and currency counting equipment. Must speak, read and write in English. Spanish speaking ability is preferred. Team work skills are a must. Must have a strong attention to detail. Ability to work flexible hours to include nights, weekends and holidays. Must apply and obtain the appropriate state occupational gaming license, which includes lifetime FBI criminal background check. Must pass drug testing as per company's Drug Free Workplace Policy and applicable background checks. Benefits 401(k) Retirement Plan (Traditional and Roth with up to 4% Employer Match) Paid Time Off (15 to 25 days) Paid Parental Leave (2 weeks) Medical Plans Health Savings Account (HSA) Dental Plans Vision Plan Free Employee Assistance Program Free Short-Term Disability Free Basic Term Life Insurance Long Term Disability Accident/Critical Care Plans Group Term and Whole Life Insurance Pet Insurance Discounts Onsite Employee Meal Discounts Onsite Entertainment Discounts Free Access to continuous learning & development opportunities Free Access to exclusive Discounts & Perks Free Parking Dania Entertainment Center, LLC is a Drug Free Workplace and Equal O pportunity Employer - M/F/D/V EOE