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CASINO SERVICE SUPERVISOR

Waterloo, IA, United States (On-site) Be the First to Apply

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary The Casino Service Supervisor is responsible for the successful operation of the Casino Service department and the Beverage department during their assigned shift.

HOW YOU WILL CREATE THE EXTRAORDINARY

Responsible for verifying jackpots, paying jackpots, completing paper fills and accurately filling out all related paperwork associated with transactions. Responsible for the supervision and performance of the Casino Service and Beverage team members. Provides training to the team and assists when needed on the casino floor. Responsible for assisting with beverage service to our patrons and for the safe distribution of alcohol. Knowledge of patron alcohol limitations along with the company policy and procedure regarding limitations. Plans, organizes and completes work timely. Takes initiative, shows ownership and goes above and beyond to assist guests with their needs. Accept feedback and coaching from supervisors. What You Will Need Ability to stand for long periods of time. Walk to various areas of the casino. Lift up to 50 lbs. and push up to 75 lbs. with assistance. Must possess ability to learn and operate various computer software programs. Ability to use all equipment associated with the position including (but not limited to) computers, phones, hand-held radios/headsets, screwdrivers, bar equipment, and cash registers. The person in this position must have good written and verbal communication skills.

ADDITIONAL REQUIREMENTS

Obtain and maintain a Class C gaming license. Adhere to all Risk/Safety policies. Receive and maintain all required certifications. Complete all required company training. Ability to work in a smoking and pet-friendly environment. Must be able to work various hours which include, but are not limited to, nights, weekends, a nd holidays.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 89265 Job Schedule Full time Locations Isle Casino Hotel Waterloo (On-site)