Operations Supervisor Garcia's Chicago Chicago, IL Job Details Part-time $25 an hour 1 day ago Benefits Paid time off Employee discount Qualifications Food Handler Certification Full Job Description Overview Garcia's Chicago, a stunning, 300-capacity seated concert venue inspired by landmark jazz clubs, offers an elevated music and dining experience in the heart of Chicago's West Loop, the city's premier dining district. Garcia's Chicago prioritizes exceptional musical curation, artful interior design, and state-of-the-art acoustics. The food and beverage program is among the finest of any concert venue in the country. This exciting new venture is the latest from Peter Shapiro and Dayglo Presents (Brooklyn Bowl, The Capitol Theatre, Bearsville Theater) in partnership with the Jerry Garcia Estate. This venue will celebrate Jerry Garcia's eclectic artistry and heritage, drawing from his Spanish roots, his Northern Californian upbringing, and his deep connection to Jazz, Americana, and World music. Garcia's Chicago will be a welcoming space for music lovers and artists of all kinds and an innovative experience in live concert venues. Description Garcia's Chicago is seeking an hourly Operations Supervisor to help lead the floor during service, nightly shows, and special events. Working under the direction of the Manager on Duty, this person guides floor staff, keeps communication flowing between the floor, kitchen, and management, and jumps in hands-on wherever the team needs support. The ideal candidate is a visible, guest-focused leader who keeps service running smoothly, maintains Company standards, and knows when to handle an issue and when to escalate it. Responsibilities Direct floor staff during shifts in accordance with established Company policies and procedures Communicate clearly and frequently with floor staff, managers, and the kitchen before, during, and after each shift to support excellent guest service Assist floor staff with their duties as needed, including serving, bussing, running food, and resetting tables Monitor staff and guest interactions to make sure service meets Company standards, and bring concerns to the Manager on Duty Maintain a visible presence on the floor for staff and guests, and respond promptly to issues as they come up Support guest satisfaction through hands-on team support and face-to-face guest interaction Handle routine guest concerns about service or payment within established guidelines, and escalate anything outside those guidelines to management Assist with the setup and execution of nightly shows, special events, and VIP guest services as directed Follow the event one sheet and manager direction to coordinate entertainment and service throughout each shift Contribute shift observations and information to the manager's nightly report Monitor food quality and delivery times during service, and follow established portioning and waste procedures Follow safety and security procedures, and report hazards or incidents to management and security Check that lighting, temperature, music levels, cleanliness, and other room conditions meet Company standards, making adjustments per guidelines or notifying the appropriate department Share observations about staff performance with management for use in employee reviews Help train new staff and lead refresher trainings using Company training materials Support other departments (service, bar, security, facilities, production) as assigned when needed Participate in opening and closing duties Skills and Qualifications Experience in full-service restaurant, bar, or live music venue operations, with prior shift lead or supervisory experience preferred Clear, consistent communication with floor staff, kitchen, and management before, during, and after shifts Hands-on service skills, including serving, bussing, running food, and resetting tables Strong guest service skills and comfort resolving routine service or payment concerns face to face Sound judgment about when to escalate issues to the Manager on Duty Ability to follow event one sheets and adapt quickly to changing show and event needs Awareness of room conditions (lighting, temperature, music levels, cleanliness) and of safety and security procedures Ability to observe and document shift activity and staff performance for management reports and reviews Comfort training new staff and leading refresher trainings using Company materials Flexible team player willing to support bar, security, facilities, and production as needed Availability for evenings, weekends, and holidays based on the show calendar Ability to stand and walk for long periods and lift up to 50 lbs Food handler and/or BASSET certification (or willingness to obtain)

Pay:

$25.00 per hour Expected hours: 15.0 - 35.0 per week

Benefits:

Employee discount Paid time off

Work Location:

In person