A Gaming Supervisor supervises staff and coordinates activity in a particular area of a casino or gambling establishment. Circulates through a gambling or table game area; monitors table coverage and observes staff and customers to be sure that game rules are followed. Explains house operating rules as needed. Handles customer complaints. Sets staff schedules and assignments.
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission :
"Create the Extraordinary"
Our Vision :
"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values :
"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
Schedules will include regular work in the evenings, overnight and on weekends. In this role you will flex your schedule to interact with all shifts on your team. Salary will generally fall in the 60K range. Manage the Poker Supervisors and the daily and strategic operations of the Poker department. Assists in the supervision of the Poker department and promotes customer development during assigned shifts. Promotes guidance for teamwork, encourages employee ideas and feedback, counsels, guides and instructs assigned personnel in proper performance of duties; recommends when training is needed; and specific duties; recommends changes in the department including hiring, promotion, and termination. The term "management" includes duties such as interviewing; training; selecting and adjusting rates of pay and hours of work; directing the work of employees; maintaining production; appraising employees' productivity and efficiency for purposes of recommending promotions or other changes (evaluations); handling employees' grievances and complaints; disciplining employees; planning work; providing for safety and security; and monitoring or implementing legal compliance matters.
HOW YOU WILL CREATE THE EXTRAORDINARY
Oversee the operation of the Poker room Maintain knowledge of gaming regulations, internal controls, and company policies Train and supervise Poker Supervisors Oversee table fills, credits, and ensure paperwork accuracy Report key shift information to the Table Games Shift Manager Train supervisors on the Casino Management System Manage staffing levels based on patron volume and ensure fair scheduling Maintain employee proficiency through training and guidance Monitor game integrity and guest/employee activity Ensure efficient operations and high guest satisfaction Communicate important gaming information effectively to staff
WHAT YOU WILL NEED
Some college education in Business, Accounting, Marketing or related field. Must be able to oversee numerous monetary transactions with a high degree of accuracy. Must enjoy working with the public, which at times can get very demanding. Previous work experience in dealing with people. Previous supervisory experience preferred. Ability to move around the office and work in confined spaces Capable of multitasking in a fast-paced environment Manual dexterity to operate office equipment (PC, fax, copier, printer) Able to lift up to 10 lbs and carry up to 5 lbs Perform physical movements such as bending, reaching, kneeling, twisting, and gripping Able to stand for extended periods, including entire shifts with breaks Respond effectively to visual and verbal signals Perform table game duties (handling cards, money, chips, and checks) efficiently and professionally Tolerate environmental factors (smoke, noise, bright lights, dust) Maintain attendance standards and follow company policies Accurately process transactions Maintain strong vision, including peripheral awareness
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
