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Job Description
Slot Supervisor Caesars Entertainment - 3.6 St. Louis, MO Job Details Full-time 22 hours ago Qualifications Staff supervision Guest relations Casino Handling large sums of money In-person customer service General management Full Job Description
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission :
"Create the Extraordinary"
Our Vision :
"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values :
"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
Provide direct and general supervision to slot team in order to ensure the highest level of guest satisfaction; ensure compliance with gaming regulations.
HOW YOU WILL CREATE THE EXTRAORDINARY 1.
Staff, schedule, evaluate, train, develop and monitor team members. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members. 2. Assist in observing slot play, resolve guest and team member problems and promote compliance with slot procedures and rules while ensuring slot security and reporting on specific play or problems as required. 3. Monitor work areas to ensure cleanliness and safety standards are achieved and guest requests are addressed and resolved. 4. Ensure slot team members are following established gaming and company procedures at all times. 5. Respond to the needs of guests, and accurately handle guests' monetary transactions; has the resiliency to deal with difficult guest. 6. Ensure the correct payment and verification of jackpots on slot machines according to established procedures. 7. Proactively promote the Caesars Reward card program; understand current card benefits and information and presents program to guest. 8. Accurately maintain and control of money flow during shift with guest and team members. 9. Create and maintain an enjoyable environment for our casino guest, while ensuring the integrity of casino operations and adhere to all company policies, internal controls and Missouri Gaming Commission requirements. 10. Have a clear understanding of slot machines operation and how to read the pay tables. 11. Perform other duties as assigned by management. 12. Demonstrate great guest service both externally and internally and provide a positive work environment.
WHAT YOU WILL NEED
Ability to obtain and maintain valid gaming license Must be at least 21 years of age Prior Slot Operations and/or supervisory experience Demonstrated ability to accurately account for cash transactions Demonstrated ability to work successfully with the public Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts. Excellent guest service and communication skills. Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality. Must present a professional appearance and demeanor at all times. Regular and punctual attendance is required. These skills and abilities are typically acquired through the completion of a high school education or equivalent and two years experience directly related to casino or slot operations with one year supervisory experience or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
