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SUPV CASINO GAMES DR

Chester, PA, United States Be the First to Apply

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck. Responsible for the conduct of table games for assigned shift in accordance with federal, state, and local gaming regulations, as well as company policies, procedures and internal controls. While acting in the Supervisor capacity, the Dual Rate Supervisor Casino Games/Dealer reports to the Assistant Manager Casino Games Shift or Dual Rate Assistant Manager Casino Games Shift/Supervisor Casino Games on matters of policy and procedure. While acting in the Dealer or Dealer Poker capacity, the Dual Rate Supervisor Casino Games/Dealer reports to the Supervisor Casino Games on matters of policy and procedure. At all times, the Dual Rate Supervisor Casino Games/Dealer reports to the Supervisor Casino Games for administrative purposes. At no time does the Dual Rate Supervisor Casino Games/Dealer perform the regulatory duties of both the Supervisor Casino Games and Dealer/Dealer Poker. How You Will Create the

Extraordinary DEALER:

Conducts assigned game according to procedure. Exchanges cash for gaming chips according to procedure. Cooperates with other Dealers when assigned to the same game (Craps). When dealing craps, the Dealer may function as Stickperson as required under 465a.35. Controls pace of the game. Informs the Supervisor Casino Games of any request or unusual play. Issues to customers the proper amount of gaming chips after completion of the credit authorization procedures. Must be able to stand for extended periods of time. Bending mobility required. Must be able to speak fluently and understand English. When functioning as a Dealer, conducts assigned game according to procedure. Exchanges cash for gaming chips according to procedure. Cooperates with other Dealers when assigned to the same game (Craps). Controls pace of the game.

SUPERVISOR CASINO GAMES

Continuously improves service by assessing service problems using player feedback or data. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Demonstrates the ability to discipline and responsibly direct employees. Stays involved in hiring process of employees. Supervises poker room seating. Supervisors can also function either as a boxperson or floorperson in accordance with 465a.35, provided however that the Supervisor Casino Games acting as the Boxperson may not perform the duties of the Floor person on that day. Dual Rate Supervisor Casino Games/Dealer may only work in either position once per day. Focuses team on providing "A" level service. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events and is present and visible at customer events. Takes personal responsibility for creating an atmosphere of luck. Ensures proper procedure is used by all dealers under supervision. Verifies all gaming table transactions in supervised area. Verifies issuance of credit after completion of all authorization procedures. Responsible for oversight of credit/cash buy-in process. Responsible for input, maintenance and updating of patron information. Personally responsible for their dealers being upbeat and friendly while also taking responsibility for following dealing procedures and keeping proper game pace. Manages labor, supplies and other expense items in a manner consistent with company strategy. Prepares the various forms, records and documents required for the operation of the casino pit. Verifies customer credit information on the display monitor. Requests fills, credits and counter checks from the cashiers cage. Inputs into computer terminal information regarding the inventory and transfer of gaming chips. Complimentary privileges within prescribed limits in accordance with the approved comp matrix. (Comping authority only when acting as a Supervisor Casino Games) Oversees the operations of assigned area, ensuring compliance with government and company regulations, internal controls and departmental policies and procedures. Ensures proper procedure is used by all dealers under supervision. Verifies all gaming table transactions in supervised area. Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate. Verifies issuance of credit after completion of all authorization procedures. Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace. Directly responsible for customer service objectives. Informs the Assistant Manager Casino Games Shift of any request or unusual play. Must be able to stand for extended periods of time. Employees will be evaluated periodically to determine suitability to continue in dual-rate function.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 86923 Job Category Casino Locations Harrah's Philadelphia