A Gaming Supervisor supervises staff and coordinates activity in a particular area of a casino or gambling establishment. Circulates through a gambling or table game area; monitors table coverage and observes staff and customers to be sure that game rules are followed. Explains house operating rules as needed. Handles customer complaints. Sets staff schedules and assignments.
Responsible for the accurate, timely, and complete collection, counting, verification, and recording of funds from various areas throughout the Casino in accordance with company Internal Controls and established procedures. Records and verifies drops, wraps, and packs all currency after it has been counted and ensures all supporting documentation accurately reflects the funds processed. Performs TRM and ATM drop, count, and fill processes, including the proper transfer of currency and coin from the Main Bank and other areas as required. Maintains a working knowledge of Count Room applications, systems, and equipment, including Oasis and Ultipro, and utilizes such systems appropriately in the performance of job duties. Maintains constant awareness of activities within assigned areas and follows established procedures when identifying or observing suspicious, unusual, or irregular activity. Ensures all cash-handling activities are performed with a high degree of accuracy, security, confidentiality, and attention to detail. Assists with maintaining an organized and efficient Count Room environment and follows all applicable company policies, procedures, and Internal Controls. Provides assistance and guidance to fellow Count Room Clerks as needed and supports the training of new team members on Count Room procedures, equipment, and processes. Demonstrates a thorough understanding of Count Room operations and performs all assigned duties in accordance with regulatory and departmental requirements. Performs other duties and responsibilities as assigned.
DETAILED DESCRIPTIONS OF EXPERIENCE OR EDUCATIONAL REQUIREMENTS
High School Diploma or GED equivalent required. One to two years of experience in casino operations preferred. Previous cash-handling, banking, accounting, or money-processing experience preferred. Must be able to accurately perform mathematical calculations and maintain a high level of attention to detail. Must be able to receive and maintain all required certifications and licenses. Must complete all required company and departmental training. Must be able to work effectively in a highly controlled, confidential, and security-sensitive environment. Must demonstrate the ability to follow established procedures and Internal Controls consistently.
