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Job Description
Position Summary:
Responsible for the supervision of all day-to-day activities of the assigned location. Ensures OTB operations meet or exceed company standards and guest expectations. Addresses all customer, employee, facilities, and equipment concerns and issues in a reasonable time. Ensures compliance with all regulations.
Reports to:
Regional Operations Director Major Duties and Responsibilities:
Interview, hire, onboard, oversee staff, measure performance, conduct investigations, discipline, terminate employment, and schedule department staff. Oversee and verify completion of staff training and development. Lead the execution of promotions, projects, etc. Make recommendations to the Director of Operations to improve service, and cost savings and revenue generating measures. Monitor and control labor costs within the location while maintaining adequate coverage based on fluctuating business demands. Oversee all counts, master safe sheets, and deposits. Walk the gaming area looking for opportunities to interact with customers and employees displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction. Clearly communicate how terminals play and operate, Club benefits, internal promotions, and site amenities. Calmly and fairly address customer and employee concerns, and site inefficiencies. Consistently monitor site to identify and report regulatory and safety compliance risks and resolve as appropriate. Proficiently use Microsoft application (Word, Excel, Outlook) and player tracking system(s). Protect the confidentiality of company/personnel files. Ensure efficiency of HHR Terminals and related gaming equipment. Troubleshoot minor repairs with wagering terminals and player tracking system as needed. Work with employees to develop and grow their skills for future promotional opportunities. Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations. Perform duties in a calm and efficient manner in all business situations. Perform Assistant Manager duties in their absence. Perform additional duties and responsibilities as assigned.
Qualifications, Education and Experience:
Required:
Previous experience with pari-mutuel equipment, rules and regulations Previous experience in a supervisory or leadership role that included employee direct reports and being responsible for overall daily operation Positive, proactive leadership skills with experience developing, motivating and encouraging staff Experience driving positive change via self-motivation and initiate Experience providing high level of customer service Critical analysis skills to effectively resolve issues, challenges, and/or concerns Able to work varied hours which include nights, weekends and holidays Comfortable initiating greetings and conversations Experience using basic tools Previous experience accurately counting, handling, and keeping track of money Basic understand of, and experience using, computer and computer programs At least 21 years of age Ability to communicate effectively in English, including both written and verbal forms Professional appearance and personal hygiene conforming to company dress codes and as deemed appropriate by supervisor Obtain and maintain all work cards as required by the company Verify right to work in the
United States Preferred:
Highly prefer previous pari-mutuel supervisory or managerial experience Previous experience developing direct reports for promotional and/or professional growth opportunities Experience performing same or similar job duties High school diploma or equivalent
Licensing Status:
Obtain and maintain the required state gaming license Successfully complete and pass pre-employment and random drug screenings
Working Conditions:
Work is performed indoors More than 40 hours a week will be required at times. Work hours subject to change. Must be able to work long hours under busy conditions Subject to hazards which may cause personal bodily harm; smoke, common colds, influenza, dust, odors, and elevated noise levels. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces. Duties may involve walking, standing for long periods of time, sitting and crouching Specific required movements include the following: Trunk-bend, twist, rotate, push, pull and carry Arms reach, carry, push, pull, lift, twist, and rotate. Legs-lift, push, pull, twist, and rotate Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity. Must be able to lift 50 pounds.
