Job Summary Responsible for building and maintaining relationships with new, regular, and frequent guests in order to cultivate and encourage repeated visits by personalizing guests' experience. This includes slot machine iView service, club membership outreach and enrollment, marketing knowledge, cash transactions, guest disputes and JP processing and payouts. Aids with training team members on work duties and departmental policies and procedures. Job Description

CORE SCOPE OF POSITION

Timely and accurately process tax and jackpot paperwork in accordance with company policies and procedures. Pays up to $24,999.99 in jackpot winnings to guests. Takes jackpot photos of guests and secures signed photo release forms. Maintains high visibility on the gaming floor, and proactively greets, interacts, and assists guests. Proactively seeks guest interactions and provides personalized attention, to include assisting with iView functionalities, minor machines repairs, reprinting club cards for guests, resetting club card PIN, etc. Visually inspects the gaming areas and reports any issues to management. Actively solicits club enrollment of un-carded guests and processes on-the-floor enrollment. Provides machine reservation service to eligible guests. Maintains knowledge of various types of slot machines to answer any questions regarding games and bonus plays Acquires knowledge of newly installed games and their functionality as they are introduced. Protects company assets, reports fraudulent activity, and demonstrates a thorough understanding of fraud prevention. Comply with all governmental laws and regulations, casino and departmental policies and procedures, Title 31 regulations, Minimum Control Standards and Tribal Gaming Commission Regulations. Maintains a currency bank and provides accurate change and voucher redemption services to guests. Accountable for variances. Increases awareness of promotions and events. Maintains housekeeping needs in assigned area (pushing in chairs, picking up trash/glassware). Works closely with manager to meet the needs of internal and external guests. Resolves guest disputes and/or escalates matter to manager, as needed. Assists with training team members on departmental policies and procedures and documents the training. Assists with ensuring that departmental policies and procedures are followed. Attend all scheduled team member meetings and training sessions. Maintains knowledge of and effectively promotes company services and players' club program. Adheres to all company and department policies, procedures, and standard operating guidelines. Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained. May assist with special events as needed. Performs all other duties as assigned.

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding of - these standards are important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

INTERACTION

Interacts with internal and external guests with a positive attitude and professionalism at all times.

SUPERVISION

Does not provide supervision to others.

EDUCATION/CERTIFICATION

High school diploma, vocational training or the equivalent experience.

EXPERIENCE 2

to 4 years related experience and/or training or equivalent combination of education and experience.

KNOWLEDGE AND SKILLS

Demonstrated strong customer service skills including enthusiastic, energetic, professional, friendly and courteous behavior at all times. Excellent verbal and interpersonal communication skills. Organized, self-motivated, goal-oriented, and values teamwork. Knowledge of basic computer skills. Knowledge of sales techniques and best practices. Demonstrated knowledge and ability to operate mobile devices. Ability to multitask and work in a fast-paced environment. Ability to adjust to and manage change effectively. Must be dependable, timely and have high attention to detail. Must be flexible to work different shifts, evenings, and holidays. Hiring Preference The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.