SUMMARY Provide exceptional and timely refreshment service with an outgoing and friendly personality to all members and guests golfing at Grand Traverse Resort & Spa.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Providing timely refreshment/snack service to every golfer by seeing them once every four holes or once an hour Service every customer with an outgoing and friendly attitude Responsible for working in other areas of beverage cart domain including the Afternine and the Stationary Cart Grill food properly and basic food service while meeting food safety standards Follow state laws regarding alcohol service and consumption Mix alcoholic beverages properly with proper balance of alcohol and mixer Responsible for cleaning and sanitation of own area Carry a radio and have it on appropriate volume levels at all times. Appropriate dialogue and language is required. Adhere to all golf course rules and etiquette and follow the cart paths as described in on-the-job training Responsible for running each and every course that has golfers regardless if they are listed in the computer has having tee-times in advance. This includes walk-on golfers in the evening hours. Keep accurate records of all inventory related products Assume full responsibility of your cash, bank, cash drops, member billing, room charge, and other financial transactions Obtain and safeguard any keys that you may need for your assigned duties Getting "daily sheet" in order to be prepared for your shift by knowing how busy your course is, if you have any groups and/or master bills, and if you have special requests from food & beverage dept. or golf department that you need to fulfill Maintain strong lines of communication with the Pro-Shop to be aware of any events taking place or special requests Complete assigned paperwork Order food and beverage to par levels or as business levels deem necessary Date and wrap food Load beverage cart to par levels with exact amount of required beverages before, during, and after every shift Clean beverage cart after each shift Take beverage cart in for maintenance and report any safety issues as required by Fleet Maintenance Organizing/cleaning Nordic Center Keep waste and spoilage to a minimum by proper rotation, storage, and usage of all food items Follow all Resort health and safety policies and procedures Follow proper grooming and dress standards set forth by the Employee Handbook Maintain open line of communication with supervisor and team members Attend all mandatory meetings Required to work weekends and Holidays Complete all assignments requested of you Understand and abide by environmental practices of the resort Complete other duties as assigned

EDUCATION/EXPERIENCE

Must be 18 years of age or older, as required by law Required to pass a Beverage Cart driving test Previous customer service experience preferred High School Diploma or its equivalent preferred

OTHER SKILLS AND ABILITIES

Perform math skills and demonstrate quick thinking.

TYPICAL PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand and walk Must lift a minimum of 20 pounds repeatedly throughout a shift Shifts are regularly 8 - 14 hours in length During the spring and fall, overtime is typically mandatory Due to seasonal requirements, all time off requests are approved by manager only. Regularly work in inclement weather

TYPICAL MENTAL DEMANDS

Employee is required to make change and safely operate a motorized cart

WORKING CONDITIONS

The noise level in the work environment is usually moderate. Position generally works outside during a variety of weather including, but not limited to, extreme heat and cold, bright sun, rain and/or snow or sleet. Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.