HHR Guest Service Attendant The Nash Casino
0 Nashua, NH Job Details Part-time | Full-time 11 hours ago Benefits Free parking AD&D insurance Disability insurance Health insurance Dental insurance Flexible spending account Employee assistance program Vision insurance 401(k) matching Opportunities for advancement Qualifications Visitor query response Casino player services operations Answering guest questions High school diploma or GED Customer issue escalation Guest rapport building Machine minor repairs Account opening Entry level Full Job Description At The Nash Casino, we're redefining gaming in New Hampshire. As the region's premier gaming destination, we offer a vibrant, high-energy atmosphere featuring over 1,000 state-of-the-art machines and a variety of table games. Behind every great guest experience is an exceptional team—join us and be part of an exciting, fast-paced environment where your contributions make an impact. We are hiring Slot Attendants to join our team. This position engages actively with guests on the Gaming floor, assists with loyalty program support, performs minor machine troubleshooting, and ensures the gaming environment remains welcoming and efficient. Team Members in this role bring our vision to life every day by delivering BIG Service — Connecting Big Dreams with Big Fun! What We Offer Medical, Dental, and Vision Insurance 401k With Company Match Flexible Spending & Dependent Care Accounts Life, AD&D, and Short‑Term Disability Insurance Voluntary Accident, Critical Illness, & Hospital Indemnity Plans Employee Assistance Program (EAP) with 24/7 confidential support Wellness Rewards Program — Earn up to $1,000 annually
Team Appreciation Events, Raffles, and Celebrations Career Development and Advancement Opportunities A Workplace Centered Around Teamwork, Recognition, and Fun Free Parking Location:
The Nash Casino
- 310 Daniel Webster Highway
Nashua, NH Hours:
Full-time/Part-time- Variable Hours (1st shift/swing shift) with availability for Weekends and Holiday's required Job Responsibilities Act as the communication link between Slot Supervisors and Management.
Anticipate guest needs and build rapport to enhance the guest experience. Maintain consistent contact with guests within an assigned section of the gaming floor. Address guest inquiries clearly and accurately; refer complex issues to managers when necessary. Respond promptly to calls for assistance from guests and slot attendants. Resolve floor disputes diplomatically; escalate unresolved issues to managers. Provide directions and escort guests as needed. Demonstrate strong knowledge of player loyalty program benefits and encourage card usage. Proactively identify guests not playing with a loyalty card and approach them in a helpful, friendly manner. Assist with new account sign-ups and reprinting loyalty cards for guests who misplaced or forgot their card. Troubleshoot minor slot machine malfunctions and coordinate with Slot Technicians for advanced repairs. Report terminal issues immediately to managers to minimize downtime. Education and Minimum Requirements High school diploma or general equivalency diploma (GED) preferred. Internal candidates must have been in their current position for at least six months and have no active disciplinary action during the last six months. Must be able to obtain and maintain a valid New Hampshire gaming license. Must be 21 years of age or older. Must pass all pre-screening and background checks. Physical/Mental Working Demands Must be able to move in and around the work area throughout the entire workday. Must be able to sit, stand or walk for extended periods of time. Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment. Must be able to work in environment where smoking is permitted, and can be loud with guest chatter, overhead music, and live entertainment. Requires the ability to distinguish letters or symbols and eye hand coordination. The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
