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Job Description
Slot Ambassador- Graveyard-Silver Legacy Caesars Entertainment - 3.6 Reno, NV Job Details Full-time 17 hours ago Qualifications Customer communication Writing skills Basic math Employee relationship building English Full Job Description
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission :
"Create the Extraordinary"
Our Vision :
"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values :
"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
To provide courteous and positive service to all guest. To maintain a good working relationship with all slot personnel. To keep machine in operational order. Supervise the Slot Service Ambassadors during their shift while working as a Dual Rate Supervisor with the capability to motivate both players and Slot Service Ambassadors. To be flexible with the ability to work any shift when needed.
HOW YOU WILL CREATE THE EXTRAORDINARY
To give change and break down bills To take care of all Slot Player's service needs To be a source of information about all property events, promotions, entertainment, restaurants, and other facilities To openly converse with and build relationships with players and other Slot Service Ambassadors To sign up players for club cards To clear bill validator jams and make minor adjustments and repairs to machine To clear ticket jams and refill paper in machines To be able to answer players questions on machine payouts etc. To replace burned machine bulbs, loose machine buttons etc. To safeguard slot assets assigned under their control To perform other job duties as assigned Exemplify our core values, family style service, our mission and vision Exemplify our DEI (diversity, equity, inclusion) culture Perform other job-related duties as assigned
WHAT YOU WILL NEED
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience Must be able to obtain and maintain a Nevada Gaming License Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to write routine reports and correspondence Ability to speak effectively before groups of customers or employees of organization Ability to calculate figures through addition, subtraction, multiplication and division on whole numbers, fractions and decimal amounts Ability to work well with large amounts of cash Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form Ability to deal with problems involving several concrete variables in standardized situations
ADDITIONAL REQUIREMENTS
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; hear and talk Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, risk of electrical shock, and vibration. The noise level in the work environment is usually loud Will work with slot machines on a daily basis Must be 21 years old or older Knowledge of casino operations
GUEST SERVICE
(INTERNAL/EXTERNAL)
STANDARDS
Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS
Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech - both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
