Breakfast Host / Bistro Courtyard / Residence Inn

JOB DUTIES, MINIMUM QUALIFICATIONS

(MONTH/YEARS

EXPERIENCE, SKILLS, SPECIAL LICENSE, ETC

):

SUMMARY:

Professional Experience Preferably 6 month's experience in any field where exceeding customers' expectations were met Hotel Experience Be flexible and willing to perform other tasks as necessary or requested Wear hotel uniform in compliance with hotel standards Welcomes guests to the lobby- breakfast bar and provides fast and courteous service to ensure an enjoyable dining experience and repeat business Set up the Hot " On the House" breakfast each morning by following the Hotel franchise Breakfast guidelines Consistently interact with the guests in an effort to provide a superior breakfast experience. Communicate feedback to hotel management Maintain Food Service quality and safety standards Responsible for maintaining a clean work environment that meets both County Health Codes and the Hotel Quality assurance requirements.

Job Requirements:

Must have excellent customer service skills and a stable work history Must be able to work entire shift on feet at a quick pace Must be flexible to work any shift as needed to include weekends Emotional Intelligence Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure Promote the hotel by demonstrating a high level of positive attitude and energy to serve our guests Ability to anticipate guests' needs Embraces and respects diversity and multicultural environment Education Background screening for previous criminal history Employment may be contingent upon at least 80% score on test on hotel's reservations system (PMS ) after training At least a high school diploma or G.E.D. Computer Experience Microsoft Word Excel Data entry Database management systems Strengths Social Speaks in guests' preferred language Hotel is a smoke-free property Organizational Administrative Sales