Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us:
Facebook:
SeminoleHardRockHollywood, Twitter:
@
HardRockHolly, Instagram:
@HardRockHolly.
Benefits & Perks:
We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits!
Job Description:
The Hospitality Host is responsible for Casino Floor coverage supporting to the entire Player Development department. Administrative, Customer Service and systems expertise will be vital in all inner workings of this role. Interactions with Casino Hosted customers should provide the same level of service without the Casino Hosts being present such as days off etc. Engaging Casino Players on the casino floor, attending special events, and knowledge of daily promotions will be necessary to understand the role completely. Knowledge of every responsibility and duty a Casino Host performs will be the goal for this team member. Making customers aware of the Wild Card Rewards program and teaching them the value of always using their card will gaming will be a daily responsibility. Essential duties include, but are not limited to: Provide hands on real-time service for VIP customers that have relationships with Player Development team members. Demonstrates exceptional guest service to both internal and external customers with every interaction Provides timely and accurate service in a fast paced high demand atmosphere. Assists Casino Hosted guests with request and demands. Handle all operational aspects of player development department from opening to close daily Ensure all policies and procedures are followed with all required paperwork completed and filed accurately
Qualifications:
Minimum 2 years of guest service experience preferred or an equivalent combination of education and experience in the Casino or Hotel business preferred Experience in casino and/or hotel environment preferred Proficient knowledge of
CMP & LMS
programs preferred Proficient knowledge of Microsoft Office, Excel, and Word preferred Experience in gaming machines and/or table games preferred Must have exceptional guest service skills Must have the ability to resolve stressful situations Must be able to make sound complimentary decisions based on tracked customer play Ability to work flexible schedules, including nights, weekends and holidays Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures
Work Environment:
Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise This position requires frequent standing and walking and the ability to lift up to 20 lbs. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus Must be able to make sound complimentary decisions based on tracked customer play Ability to work flexible schedules, including nights, weekends and holidays Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures
Work Environment:
Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise This position requires frequent standing and walking and the ability to lift up to 20 lbs. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Employment Process:
Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check Criminal Background Check Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!
