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lead hostess
Job
Pasta e Basta LLC
Miami, FL (In Person)
$52,000 Salary, Part-Time
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Job Description
lead hostess Pasta e Basta LLC Miami, FL Job Details Part-time $23 - $27 an hour 14 hours ago Qualifications Maintaining an organized workspace Multitasking Phone communication Greeting customers Managing hospitality teams Mid-level Host/hostess experience Attention to detail Staff training Clean workspace maintenance POS systems Team motivation (leadership skill) Communication skills Food service management Customer complaint resolution Client interaction via phone calls Hospitality management Full Job Description Overview We are seeking an energetic and detail-oriented Lead Hostess to elevate the guest experience at our vibrant dining establishment. As a key leader in our hospitality team, you will oversee the host/hostess team, ensuring seamless guest arrivals, exceptional customer service, and efficient seating management. Your enthusiasm and organizational skills will set the tone for a welcoming environment where guests feel valued from the moment they arrive. This role offers an exciting opportunity to lead by example, foster a positive team atmosphere, and contribute to memorable dining experiences. Duties Supervise and support the host/hostess team to deliver outstanding guest service and maintain high standards of hospitality Manage reservations, walk-in guests, and waitlists using POS systems such as Aloha POS or Micros POS to optimize seating flow Coordinate with servers, kitchen staff, and management to ensure timely seating and smooth service operations Greet guests warmly upon arrival, handle guest inquiries professionally via phone and in person, and provide accurate wait time estimates Oversee guest relations by addressing concerns promptly and ensuring a positive experience for all patrons Train new hosts/hostesses on restaurant policies, POS systems, and customer service protocols Maintain cleanliness and organization of the host stand area while adhering to health and safety standards Skills Proven experience as a host/hostess or in food service with strong customer service skills Excellent communication skills to interact effectively with guests, team members, and management Familiarity with restaurant POS systems such as Aloha POS or Micros POS is highly preferred Previous restaurant or hotel guest services experience is a plus Strong phone etiquette and ability to handle guest inquiries professionally over the phone Ability to manage multiple tasks efficiently in a fast-paced environment while maintaining a positive attitude Knowledge of hospitality principles, guest relations, serving standards, and hotel experience is advantageous Join our dynamic team where your leadership will shine! We are dedicated to creating an inclusive environment that values your skills and passion for hospitality. All roles are paid positions committed to delivering exceptional service at every level.