Must be 18 or older

Job Purpose:

The Restaurant Host is responsible for creating a warm and friendly atmosphere for guests, ensuring efficient seating arrangements, managing reservations, and maintaining order and cleanliness in the front-of-house area. They serve as the first point of contact for guests and provide excellent customer service to enhance the overall dining experience.

Duties and Responsibilities:

1.

Guest Reception and Seating:

• Greets and welcomes guests as they arrive at the restaurant with a friendly and professional demeanor.
• Escorts guests to their designated tables and ensures efficient seating arrangements.
• Manages the waitlist and handles reservations, ensuring accurate information is recorded.
• Communicate with servers and kitchen staff to coordinate seating and ensure efficient table turnover.

2.

Customer Service:

• Provides exceptional customer service by answering guest inquiries, offering menu recommendations, and addressing any concerns or issues.
• Assists guests with special needs, including elderly patrons, children, and individuals with disabilities.
• Handles guest complaints in a professional and efficient manner, seeking resolutions to ensure guest satisfaction.
• Acts as a resource for guests, providing information about the restaurant's offerings, promotions, and events.

3.

Reservation Management:

• Maintains and updates the restaurant's reservation system, ensuring accuracy and efficiency.
• Confirms reservations and communicates any changes or special requests to the appropriate staff members
• Handles walk-in guests effectively and efficiently, ensuring a positive waiting experience if necessary.

4.

Front-of-House Organization:

• Keeps the front-of-house area clean, tidy, and presentable at all times.
• Prepares and organizes menus, reservation books, and other necessary supplies.
• Monitors and manages the flow of guests, ensuring smooth and orderly operation.
• Assists in organizing special events or private parties, coordinating with the restaurant management.

5.

Team Support and Communication:

• Works collaboratively with the servers, bartenders, and other staff members to ensure seamless customer service.
• Communicates effectively and efficiently with the kitchen and waitstaff regarding seating availability, customer preferences, and any necessary coordination.
• Provide feedback and communicates any issues or concerns to the restaurant management.

Qualifications and Requirements:

• Demonstrated experience as a restaurant host or in a similar customer service role.
• Excellent interpersonal and communication skills, with a friendly and welcoming demeanor.
• Ability to multitask and work in a fast-paced environment, managing waiting lists and seating arrangements effectively.
• Strong organizational and problem-solving skills.
• Knowledge of reservation management systems and basic computer skills.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Familiarity with the restaurant's menu and offerings, as well as dietary accommodations.
• Proactive attitude, ensuring a positive and enjoyable dining experience for all guests.

Job Type:

Full-time Pay:

$10.00

• $13.

00 per hour

Benefits:

Employee discount

Work Location:

In person