Guest Experience Host

Guest Experience Host Hotel La Croix - 2.9 Honolulu, HI Job Details Part-time | Full-time $20 - $22 an hour 5 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Guest relations Customer service High school diploma or GED Bachelor's degree Front desk Business Full Job Description Company Overview One of only 17 hotels located on Kalakaua Avenue, Hotel La Croix was built in 1972 as the first Hyatt ("Hyatt Lodge") in Hawaii. We are looking for motivated team members interested in ground floor opportunity to experience the redevelopment of the hotel into one of the top destination boutique hotels in Waikiki. Goal Hawaii has a lot to offer, the weather, the beaches, the food, the mountains and most of all our people. Our goal is to offer guests a memorable experience by being their advocate during their stay in our Hotel. Summary As a Guest Experience Host, one must assist our guests with Love + Aloha in all related functions and maintain a high standard of service and hospitality. Qualifications High school diploma required. Bachelors degree preferred. Prerequisites Hospitality, retail, hotel or F&B experience Open availability preferred - guest experience is a 24/7 operation - Full Flexibity Positive and cheerful attitude, pleasant personality, enjoys meeting people from all over the world and enjoys helping others. College degree in Travel Industry Management, Business or equivalent Essential Functions Point person for the guest experience, pre, during, and post stay. Take ownership of the guest experience and delivery a personalized and memorable experience to each of our guests. Engaging with guests to offer them a love and aloha experience. Delivery anticipatory service by seeking to understand the guests needs. Communicate with the appropriate departments for any guest issues. Make reservations and engage with guests throughout the reservations and prearrival process. Resolve guest issues in a calm and professional manner, providing solutions and making sure all guests have a 5-star experience. Develop a relationship with guests and provide services & recommendations for dining, shopping, actives, taxi, shuttles, wake-up calls, etc. Be self motivated to improve everyday. Have pride your work environment; keep the front desk as well as lobby areas clean and well organized. Experience with Hotel PMS is a plus.

Pay:

$20.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Is your schedule flexible able to work various shifts in a work week, AM, PM and Overnight.

Education:

Bachelor's (Preferred)

Experience:

Hotel:

1 year (Required)

Customer Service:

1 year (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Preferred) Ability to

Commute:

Honolulu, HI 96815 (Required)

Work Location:

In person