Lead Host/Hostess

Lead Host/Hostess Chart House - 3.6 Honolulu, HI Job Details Part-time | Full-time From $22 an hour 20 hours ago Benefits Health insurance Dental insurance Paid time off Employee discount Qualifications Customer communication Maintaining an organized workspace Guest relations Greeting customers Shift management Managing hospitality teams Mid-level Host/hostess experience Supervising experience Team management Staff training Conflict management Organizational skills Stocking Associate's degree Leadership Restaurant experience Communication skills Customer complaint resolution Full Job Description Are you looking for a fun and dynamic work environment where your enthusiasm and leadership skills shine? Do you enjoy creating a warm and welcoming atmosphere for guests while working with a motivated team? We are seeking a talented Lead Host/Hostess to join our vibrant food & beverage team. This exciting on-site role offers a chance to enhance your leadership and customer service skills while enjoying excellent benefits such as paid time off, health and dental insurance, and employee discounts. If you are passionate about hospitality and thrive in a fast-paced setting, this is the perfect opportunity for you! Key Responsibilities Welcome guests promptly and create a positive first impression Greet and seat guests with a friendly and enthusiastic attitude Escort guests to tables and provide menus Manage reservations, waitlists, and guest inquiries efficiently Maintain a welcoming and organized entrance area Address guest concerns and resolve complaints courteously Supervise and support host/hostess team during shifts Train new staff on procedures, customer service, and company standards Coordinate with servers, bartenders, and management to ensure seamless service Monitor dining room flow and adjust seating to maximize efficiency Oversee front-of-house organization, cleanliness, and presentation Maintain reservation systems and seating charts Ensure host stand is stocked and organized Assist with scheduling and shift coverage (in some establishments) Work Schedule & Environment 8-hour shifts with flexible scheduling including day and night shifts Availability required for weekends, holidays, and Monday to Friday On-site work in a lively and engaging setting Qualifications Associate degree preferred Previous experience as a host/hostess or in customer service Prior leadership or supervisory experience preferred Strong communication and leadership skills Excellent communication and interpersonal skills Strong organization and multitasking ability Leadership and team coordination skills Ability to work in a fast-paced environment Problem-solving and conflict-resolution skills Attention to detail and guest experience awareness If you are a motivated and enthusiastic individual ready to lead with a smile, apply now and become a valued part of our deliciously fun team! The first Chart House was opened in Aspen, Colorado in 1961 by Joey Cabell and his partner Buzzy Bent. Joey and Buzzy opened their second restaurant in Newport Beach, California in 1963. In February 1968, Joey opened the Chart House Waikiki as the sole owner. He subsequently sold his interest in the mainland stores, retaining only the land and building of the Aspen site. This restaurant was nearly destroyed in December 1975, by a fire that swept the building. The management and employees worked for one year to rebuild the Chart House and reopen in 1976. In August 2020, the Chart House temporarily closed due to COVID. Joey has persevered once more to reopen again in April 2021 for the 53rd year, this time with a new strong partnership. We have for many years been friends with and worked together with the owners, management, and employees of the "Chart House Chain", as it has come to be called. However, we are the only independent store and were, of course, the original Chart House in Hawaii. We pride ourselves on being the original and being owned by the man who created the Chart House concept. We certainly hope that as a new Chart House employee, you too will be proud of the establishment for which you now work. We look forward to having you with us for a long time!

Pay:

Starting at $22.00 / hour

Benefits:

Paid time off Health insurance Dental insurance Employee discount

Job Type:

fulltime, parttime

Schedule:

8 hour shift Weekend availability Monday to Friday Holidays Day shift Night shift

Education:

Associate's degree Work location: On-site