Full-Time Hotel Arista Reservations Host

Full-Time Hotel Arista Reservations Host Naperville, IL Job Details Full-time $17

• $19 an hour 19 hours ago Benefits Paid jury duty Paid parental leave AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Pet insurance Qualifications Guest relations Phone communication Writing skills High school diploma or GED Quality assurance audits Organizational skills Quality audits OPERA Cross-functional collaboration Communication skills Entry level Client interaction via phone calls Full Job Description If you strive to be "The Best", we want to hear from you!

Apply today at www.citygatehospitality.com/careers and be sure to take advantage of the $250 signing bonus we're offering for this position!

• 90 Day Waiting Period Applies!

Department:

Reservations Reports to:

Director of Revenue Status:

Hourly Non Exempt Compensation:

$18.00-19.00/hour, commensurate with experience and education.

Role Summary:

Reservations Agents are responsible for providing prompt, courteous and accurate handling of all guest room reservation requests, changes and cancellations. Beyond accuracy, this role serves as the guest's first point of contact, setting the tone for their stay through thoughtful communication and personalized service. Each call, email, and interaction is an opportunity to anticipate needs, create confidence, and ensure the guest feels valued before they ever arrive.

Responsibilities:

Books, confirms, modifies, and cancels reservations in an efficient, accurate manner; explains guarantee and cancellation policies and provides confirmation or cancellation numbers as appropriate. Provides detailed information on room availability, rates, upgrades, packages, and amenities; anticipates guest needs through open-ended questions to tailor recommendations and maximize revenue opportunities. Fields incoming calls and maintains professionalism, efficiency, and control in every conversation to meet departmental service standards. Accommodates and documents special requests in the system, coordinating with other departments to ensure accurate execution. Monitors and responds to reservation inboxes and calls, handling confirmations, receipts, credit card authorizations, dining reservations, amenity requests, and general inquiries in a timely and professional manner. Accesses guest history records to personalize service and ensure accurate profile information. Sets up proper billing accounts (room, tax, incidentals, tax-exempt, and direct billing). Upholds quality and performance standards by tracking call activity, maintaining an individual call conversion rate that meets departmental benchmarks, and participating in periodic quality assurance shop calls. Performs daily audits of reservations, including previous day review, in-house rate and market segment checks, and system coding accuracy. Maintains complete knowledge of hotel facilities, guest room layouts, rates, packages, promotions, restricted dates, and area events to provide accurate and personalized information. Assists with departmental projects, reporting, and other duties as assigned by the Director of Revenue or Reservations Supervisor. Works collaboratively with Front Office, Sales, and other departments to ensure a seamless guest experience from reservation to arrival. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Minimum Qualifications:

Education High school diploma or equivalent education required Experience 1-2 years of prior guest service experience, preferably in hospitality. Previous hotel reservations or front desk experience preferred. Familiarity with Opera PMS or similar reservation systems a plus. Skills Excellent communication skills, both written and verbal. Strong organization and multi-tasking skills with attention to detail. Ability to work both independently and as part of a team. Physical Requirements Exert physical effort in lifting/transporting up to 15 pounds. Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required.

Benefits Offered:

The employer offers the following benefits to eligible employees in this position. Waiting periods, hours requirements and shared insurance premiums will apply. Full plan descriptions and additional details will be shared at the time of offer or upon request during the interview process. Major Medical Plans, Dental and Vision Insurance

• single or family options available at employee's election Basic Life & AD&D
• 100% employer paid Short-Term Disability
• 100% employer paid Supplemental Life, AD&D, Critical Illness, Accident and Disability
• single or family options available at employee's election 401(k) Plan & Matching Program Employee Assistance Program Paid Leave Time (up to 40 hours/year) Paid Time Off (PTO) 9 Paid Holidays/Year Paid Jury Duty Time Paid Bereavement for immediate family members Partially-Paid Parental Leave Hotel/Restaurant Discounts Pet Insurance Incentive Programs We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Should you accept a contingent offer with CityGate Hospitality LLC, you will be required to successfully complete various pre-employment screenings such as a criminal background report. Should you be hired as an employee of the company, you will be required to submit documentation proving eligibility to work in the United States in accordance with Federal requirements. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact

DHS.888-897-7781

dhs.gov/E-Verify