Host - Framingham

Host - Framingham Framingham, MA Job Details Part-time | Full-time $16.50 an hour 3 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Computer operation Guest relations Sales transaction processing Phone communication Packing Computer literacy Greeting customers Host/hostess experience Credit card payment processing High school diploma or GED OpenTable Packaging Quality standards in production Computer skills POS systems Restaurant experience Communication skills Balancing end-of-day transactions Entry level Order fulfillment Customer complaint resolution Client interaction via phone calls Full Job Description The Host/Take Out Associate is responsible for greeting and seating guests in a friendly and personalized manner upon arrival into the restaurant. This person must maintain attentive and courteous communication with guests and answer the phone and all questions in a polite manner. This position handles take-out for our guests; ensures all take-out guidelines, specifications, quality, and service standards are met. The Host presence at the front desk is required at all times to extend an appropriate welcome, farewell, and a sincere invitation for our guests' return.

DUTIES & RESPONSIBILITIES

Greet guests in a warm and friendly manner as they arrive at the restaurant. Seat guests efficiently, manage seating chart, and ensure optimal flow of diners. Provide accurate wait times and monitor waiting list. Manage reservations using OpenTable. Answer incoming calls and respond to guest inquiries courteously. Receive, process, and manage takeout and delivery orders. Assemble and package orders paying attention to packaging techniques to avoid spills, leaks, or damage during transportation. Process payments for takeout orders, including cash, credit/debit, and digital payment methods. Ensure accurate cash handling and proper reconciliation of sales at the end of each shift. Perform other duties and tasks as assigned. High school diploma or equivalent Previous work experience as a Host is preferred. Working knowledge of OpenTable and Point of Sale is preferred Basic computer skills Ability to handle cash and paperwork accurately. Excellent interpersonal and communication skills. Must be able to perform under pressure in a high-volume restaurant setting. Must be able to handle guest incidents/complaints. We value our employees and offer a comprehensive benefits package, including medical, dental, and vision insurance , paid vacation , and a 401(k) retirement plan to support your future. Join our team and enjoy great benefits while growing in a rewarding career! Legal Sea Foods participates in the federal E-Verify program to confirm employment eligibility of all new hires. E-Verify is an online system that allows businesses to determine the eligibility of their employees to work in the United States. All new hires will be required to complete Form I-9 and successfully participate in the E-Verify process.