Host - Choptank Annapolis

GENERAL SUMMARY

A Host presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host will greet guests upon arrival, inform guests of their wait time (if any), monitor a waiting list, enter guest names into the computer system, answer the phones and fill to-go orders, show guests to their table and wish farewell as they leave. The host plays an integral part in the flow and pace of our dining service.

SUPERVISORY RESPONSIBILITIES

• T are no supervisory responsibilities for this position.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure dress code policy is followed consistently
• Interact with guest, create reservations
• Assess guest needs and requirements for an unforgettable experience
• Informs manager and serves/bartenders of guest special occasion
• Keep host stand clean and organized
• Ensure menus are clean and ready for service
• Perform daily and weekly cleaning duties, as well as periodical bathroom checks
• Rotate seating between different sections to ensure even workloads for server

REQUIRED SKILLS AND ABILITIES

• Ability to work efficiently under pressure in a fast-paced environment
• Strong organizational skills with the ability to multitask
• Basic understanding of cleanliness and sanitation standards
• Excellent customer service skills with a polite and attentive demeanor
• Flexibility to work varied shifts, including nights, weekends, and holidays
• May require a food handler's certification, depending on local regulations

EDUCATION AND EXPERIENCE

• Guest service experience in hospitality industry is preferred

CERTIFICATES, LICENSES AND REGISTRATIONS

• Must have a valid form of identification.

MATHEMATICAL SKILLS

• Must have the knowledge to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals;
• Must have the knowledge to calculate figures and amounts such as discounts and tips.
• Must have the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

COMPUTER SKILLS

• Must be able to learn and utilize Toast Point-of-Sale (POS), Restaurant365 systems and OpenTable

LANGUAGE SKILLS

• Basic knowledge of English is highly preferred.
• Must have the ability to read, understand and follow both verbal and written company directives and initiatives.
• Must demonstrate knowledge and understanding of government policies and regulations.
• Have the ability to effectively answer questions and speak before groups of managers, clients, customers, and the general public at restaurant locations.

REASONING ABILITY

• Must have the ability to use common sense to understand and carry out written and oral instructions.
• Must have the ability to creatively solve problems in a fast paced environment using experience and an outside-the-box mindset.

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this position. Some requirements may be modified to accommodate individuals with disabilities:

• While performing the duties of this job, the employee is regularly required to stand, walk, reach, and handle, manipulate, or feel objects, tools or controls, talk and hear, and taste and smell.
• The individual must be able to frequently stoop, kneel, crouch, crawl and occasionally lift or carry up to 50 pounds.
• The individual must occasionally sit, climb stairs and/or maintain balance.
• Successful performance of this position requires close, distance, and peripheral vision. The individual must possess depth perception, and the ability to adjust focus.
• The individual must have sufficient physical mobility or agility to be able to respond quickly to fire or other emergencies.

INTERPERSONAL REQUIREMENTS

Personal Accountability:

Follows policies and procedures, reports to work as scheduled, accepts responsibility for one's own actions, and takes initiative to ensure that work is completed correctly and in a timely manner without close supervision.

Teamwork:

Develops and maintains effective working relationships with other employees. Maintain professionalism during challenging situations, and recognize the need for assistance in order to cooperatively accomplish the goal

Engage Employees:

Understands that all employees are internal customers. Must remain engaged to better identify their needs and lead with integrity.

Give and Receive Feedback:

Won't shy away from giving constructive feedback, and is able to do so in a respectful manner; recognizes the positives in people and situations and reinforces with praise and appreciation; seeks out feedback and coaching to develop in role; is able to receive feedback and coaching without becoming defensive.

Emotional Intelligence:

Demonstrates emotional awareness of self and others in order to build strong and lasting professional relationships. Does not engage in gossip or unproductive negative conversations. Must be able to rem...Visit the Employer site for more details