Vineyard Lounge Host

Vineyard Lounge Host Buchanan, MI Job Details $5.99 - $13.73 an hour + tips 4 hours ago Qualifications Maintaining an organized workspace Guest relations Phone communication Greeting customers Bussing Clean workspace maintenance POS systems Communication skills Entry level Client interaction via phone calls Full Job Description About the Role The Retail Wine Shop & Tasting Room Host is the first point of contact for guests and sets the tone for an exceptional tasting room experience. This role focuses on greeting guests, managing tasting room flow, supporting reservations and retail operations, and ensuring every guest feels welcome and informed from arrival to departure. Key Responsibilities Greet guests warmly and professionally upon arrival Provide an overview of tasting options, experiences, and pricing Check in reservations, walk-ins, and wine club members Manage guest flow, waitlists, and seating Answer general questions about wines, events, and retail offerings Coordinate with servers and bartenders for smooth guest transitions Maintain cleanliness and organization of front-of-house areas Assist with resetting tables and light cleaning as needed Support retail checkout and POS operations Assist with phone calls, reservations, and guest inquiries Communicate current promotions, events, and wine club information Assist with private events and special tastings

Qualifications Required:

Previous hospitality, hosting, or customer service experience Excellent communication and interpersonal skills Professional appearance and friendly demeanor Strong organizational and multitasking abilities Must be of legal age to work in an alcohol-service environment Ability to stand for extended periods and lift up to 25-40 lbs

Preferred:

Experience in tasting rooms, wineries, restaurants, or retail Familiarity with reservation systems and POS platforms Interest in wine and hospitality Personal Attributes Warm, welcoming, and guest-focused personality Calm, professional, and detail-oriented Dependable and team-oriented Comfortable interacting with diverse guests Schedule & Compensation Flexible availability including weekends, holidays, and special events Compensation based on experience; tips or incentives may be available